topic Re: Answer Call Button Not Working after Firmware update on 730 model in Accessories

Answer Call Button Not Working after Firmware update on 730 model

JeremyC — Wed, 29 Dec 2021 18:51:53 GMT

I updated the firmware on my Cisco HS 730 headset through the mobile app and now my answer call button stopped working. I have restarted my computer and headset and the button still will not answer calls. The exact same thing happened on my wife's headset as well. Both are connected directly to our respective laptop by Bluetooth and not using the USB dongle. The answer button worked just fine until we did the firmware update. Is there any way to roll back this update so that the button works correctly or is there another possible solution?

SN OFP2532000J

FW V. 1-7-0-141

Re: Answer Call Button Not Working after Firmware update on 730 model

Joseph Martini — Fri, 21 Jan 2022 17:47:19 GMT

There is now an 1-8 firmware available can you try that one to see if the answer button works again?

Re: Answer Call Button Not Working after Firmware update on 730 model

JeremyC — Tue, 25 Jan 2022 16:00:55 GMT

I just switched over to using the USB dongle instead of connecting directly via the laptop bluetooth connection and it works fine that way. I'll just keep it this way. Thank you.

Re: Answer Call Button Not Working after Firmware update on 730 model

bloomingtherapy123 — Thu, 27 Jan 2022 21:30:47 GMT

My laptop Bluetooth connection works fine now that I'm using the USB dongle instead of connecting directly through it. This is what I will continue to do. I appreciate your help.

Re: Answer Call Button Not Working after Firmware update on 730 model

Juscuit — Wed, 25 May 2022 10:33:00 GMT

Hi, the answer button is not working when I connected the device to Cisco ip communicator