topic Re: Cisco Headset 730 beeping after upgrade in Accessories

Cisco Headset 730 beeping after upgrade

joeharb — Thu, 07 Jul 2022 15:11:41 GMT

I updated my Cisco headset a few days to 1-9-0-88 and now I get a "random" beeping noise. It is almost like it when I am talking the beep occurs but I am not sure if there is any pattern.

Anyone else have any similar issues?

Thanks,

Joe

Re: Cisco Headset 730 beeping after upgrade

Adam Pawlowski — Fri, 08 Jul 2022 12:40:15 GMT

Not yet. It beeps when you change volume, I wonder if one of the buttons is broken. Other than that, due to its ability to pair to multiple things maybe something else it has paired with is making that sound?

Re: Cisco Headset 730 beeping after upgrade

Snoopy — Fri, 08 Jul 2022 17:36:38 GMT

Use the Cisco Headsets app on your mobile phone to check the audible notification settings.

1. Launch the Cisco Headsets app.

2. Select Settings > Audible notifications.

3. Look for the "Tone" setting in the following notification options:

Low battery
Headset on
Headset off
Calls
- Call Ended
- First Incoming Call
- Secondary Incoming Call
Mute
- Mute & Unmute
- Mute Reminder
NC and AMB

Depending on the audio notification setting, if the headset is low on battery, you may hear a beep from time to time.

Another possibility is that mute is on during the call and the "beep" serves as a reminder that mute is on.

As a test, select the Voice or No notification option instead of Tone for the audible notifications and check whether the beep still occurs.

Re: Cisco Headset 730 beeping after upgrade

joeharb — Fri, 08 Jul 2022 18:08:20 GMT

None of them are set for Tone, only Voice.

Re: Cisco Headset 730 beeping after upgrade

joeharb — Fri, 08 Jul 2022 18:57:20 GMT

Also want to clarify it only happens a when I am on a call.

Re: Cisco Headset 730 beeping after upgrade

petrokorkov — Mon, 11 Jul 2022 14:44:07 GMT

@Adam Pawlowski wrote:
Not yet. It beeps when you change volume, I wonder if one of the buttons is broken. Other than that, due to its ability to pair to multiple things maybe something else it has paired with is making that sound?

looks like you just need to clean the buttons with alcohol

Re: Cisco Headset 730 beeping after upgrade

robmalc — Tue, 19 Jul 2022 01:37:44 GMT

Mine has started this as well - the red lights also flash on the headset at the same time?

Re: Cisco Headset 730 beeping after upgrade

robmalc — Tue, 19 Jul 2022 02:24:44 GMT

In fact - it seems to be when I'm speaking that it triggers - perhaps there's a audio limit triggering? Very frustrating and distracting!

Re: Cisco Headset 730 beeping after upgrade

robmalc — Tue, 19 Jul 2022 02:32:44 GMT

And it's only during MS Teams calls. Webex direct is fine.

Re: Cisco Headset 730 beeping after upgrade

joeharb — Tue, 19 Jul 2022 12:26:44 GMT

Exact same symptoms.

Re: Cisco Headset 730 beeping after upgrade

Adam Pawlowski — Tue, 19 Jul 2022 14:42:44 GMT

I'm going to upgrade mine now and see if I get the crazy disco.

Re: Cisco Headset 730 beeping after upgrade

robmalc — Tue, 19 Jul 2022 23:23:44 GMT

When the cable is plugged in- perfect. Running from the USB dongle is very bad.

Re: Cisco Headset 730 beeping after upgrade

joeharb — Mon, 01 Aug 2022 19:43:36 GMT

Any updates? Are you having the same issues after your upgrade?

Re: Cisco Headset 730 beeping after upgrade

robmalc — Mon, 01 Aug 2022 22:30:53 GMT

Yes and I’ve worked out it’s when I’m on a Microsoft Teams call over the USB dongle. Doesn’t beep When wired?

Re: Cisco Headset 730 beeping after upgrade

smeiki — Thu, 25 Aug 2022 16:31:01 GMT

Hi,

I have the same issue, but also when talking in webex meetings and webex phone calls. It's really annoying, loud and randomly choosing 2 or 3 beeps. My audible notifications are also voice only.

I found this in another post from #sslominski:
https://community.cisco.com/t5/webex-devices/after-update-of-headset-730-i-have-an-intermittend-beeping-sound/m-p/4635906
"just realized that this beeping sound on my 730 is caused by automatic volume adjustment under Audio settings in Webex app...
disabled this option and the beeping is gone"
I'll try this...

Re: Cisco Headset 730 beeping after upgrade

robmalc — Tue, 30 Aug 2022 23:47:05 GMT

OK so it only happens when I am on the USB connection when using a MS Teams meeting. Cabled is fine. Webex and Zoom is fine.

Re: Cisco Headset 730 beeping after upgrade

Adam Pawlowski — Wed, 31 Aug 2022 15:10:05 GMT

I tested this the other day, using the USB dongle included with the headset.

Jabber, Webex, and Teams open, on a Teams call - no beeping. All the wrangling and things I've paired it to, and I only hear occasionally a beep but it is when pairing/unpairing with something and not obvious what the cause would be otherwise.

The looping connect/disconnect has stopped since the latest firmware as well, though it still will rarely "crash" when trying to connect or switch sources.