topic Re: Jabber 12.9.x | Headsets call control breaks when "Mute all sounds when in a meeting" is selected in Accessories

Jabber 12.9.x | Headsets call control breaks when "Mute all sounds when in a meeting" is selected

rodmarcos — Thu, 18 Mar 2021 10:24:00 GMT

Hello all

A client of mine has found a Cisco Jabber bug where you break headset call control when you select "Mute all sounds when in a meeting" on Settings->Notifications.
This works fine on 12.8.x. It seems to be affecting 12.9.x.
Plantronics and Jabra headsets tested.

Scenario:

1) Receive a call on Jabber
2) Headset flashes when Jabber is ringing and I can pick up the call with the headset button
3) Select "Mute all sounds when in a meeting".
4) Exit Cisco Jabber-> crucial step
5) Re-Open Cisco Jabber
6) Receive a call on Jabber
7) Headset no longer flashes when the call is ringing and I'm not able to pick up the call with the headset button

Headset: Jabra Evolve 40 UC Stereo
Firmware: 3.10.0 and 4.1.0 (latest)
OS: Windows 10 Enterprise Version 1909 Build 18363.1379

Jabber: 12.9.1 and 12.9.3

Re: Jabber 12.9.x | Headsets call control breaks when "Mute all sounds when in a meeting" is selected

Jaime Valencia — Thu, 18 Mar 2021 14:59:10 GMT

Open a TAC to have this looked at.

Re: Jabber 12.9.x | Headsets call control breaks when "Mute all sounds when in a meeting" is selected

rodmarcos — Thu, 18 Mar 2021 15:02:33 GMT

Thanks Jaime

I did, just wanted to see if anyone else was aware about it.

Regards

Re: Jabber 12.9.x | Headsets call control breaks when "Mute all sounds when in a meeting" is selected

rodmarcos — Thu, 22 Apr 2021 13:20:27 GMT

Cisco bug created https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvy06023

Re: Jabber 12.9.x | Headsets call control breaks when "Mute all sounds when in a meeting" is selected

mat_herrmann — Tue, 08 Jun 2021 07:35:06 GMT

I can confirm this bug and reproduce it (using a Jabra Headset, Evolve 2 65).

Analyzing the fulldump leads to the same result as stated in this bug-report: https://community.cisco.com/t5/collaboration-applications/jabber-12-9-5-55511-crashs-probably-related-to-jabra-headset/td-p/4411889

I attach the console view of the fulldump analysis just for information.