topic Hello Jose, in Collaboration Applications

How Configure Server on Cisco Jabber 11.5.2?

jose.picolli — Mon, 18 Mar 2019 01:02:56 GMT

Hi.

Here in the company we use the 10.5.0 version of Cisco Jabber and it is working well.
But now, we want upgrade to version 11.5.2 and we found some problems.
In version 11.5.2 does not appear the field "Advanced Settings" to enter the IM & Presence server address as you see in the attached file.

Thus I can not log Jabber because it does not find the appropriate server.

If anyone knows how to get around it and can share I'll be grateful.

Thanks

Guilherme

Hi,

Kevin SAS — Tue, 19 Apr 2016 16:18:00 GMT

Hi,

Did you configure the UDS DNS record ?

How did you do with the 10.5 ? You fill manualy the name of the IMP or the discovery was successful ?

Hi Kevin,

jose.picolli — Tue, 19 Apr 2016 16:52:13 GMT

Hi Kevin,

With the 10.5 version we follow the steps that you can see on the attached file.

1 - Access "Advanced Settings".

2 - Select "Cisco IM & Presence"

3 - Put the Ip address from IM & Presence server.

Thanks

I am using 11.5.2 and the

weihan-lu — Wed, 20 Apr 2016 05:49:50 GMT

I am using 11.5.2 and the Advance setting is still there.

Apparently the interface is different. What installation file are you using?

So problem resolved with UDS

Kevin SAS — Wed, 20 Apr 2016 07:04:26 GMT

So problem resolved with UDS record ?

Great

Hello Weihan-lu.

jose.picolli — Wed, 20 Apr 2016 11:22:47 GMT

Hello Weihan-lu.

I downloaded the installer on the Cisco Web site.

The file is CiscoJabber-Install-ffr.11-5-2.zip.

Hello Kevin,

jose.picolli — Wed, 20 Apr 2016 11:25:46 GMT

Hello Kevin,

No, the problem is still happening.

The screen shot old_version_jabber.jpg is a print screen from Jabber version 10.5.0

Hello Jose,

Suresh Hudda — Wed, 20 Apr 2016 18:04:47 GMT

Hello Jose,

It is always advisable to create _cisco-uds SRV record & A record in enterprise DNS server to have automatic discovery of CUCM/IMP, rather than manually mentioning IP address in advance settings. So create it and test.

Suresh

Hello Suresh and everybody.

jose.picolli — Wed, 06 Jul 2016 19:35:19 GMT

Hello Suresh and everybody.

Im sorry delay to reply.

We change the search to server from IP to FQDN and create the entries on DNS server and SRV records. This fix my problem.

Now is not necessary configure the server address before log in on Cisco Jabber

Thanks.

Guilherme