topic Hi Jakub, in Collaboration Applications

Cisco Jabber iOS 11.5.3.233111 stuck on contacts loading

Jakub Stroinski — Mon, 18 Mar 2019 01:03:52 GMT

We have experienced this twice now in the company with two different users using iPhone 6 Plus on different carriers and on the latest iOS (9.3.1) running Cisco Jabber iOS 11.5.3.233111

All of a sudden when the user tries connecting to Jabber (internal or through Expressway) the phone will get stuck on loading contacts. The circle keeps spinning and never stops / crashes.

The only solution we've found so far is to uninstall the application, reboot the phone, re-install from App Store. Doing anything else has not fixed the problem for us.

Has anyone experienced this? Is this just a bad release of Jabber for iOS?

Thanks

We have the same problem in

scott_yeh — Thu, 28 Apr 2016 02:58:05 GMT

We have the same problem in iphone 6s+ with jabber 11.5.3. in ios 9.3.1 or ios 8.4.1.
The problem will repeat occur around 24~30 hours after reboot.
It is a big bother for our users.

Hi Jakub,

VON CLAWSON — Thu, 28 Apr 2016 03:13:25 GMT

Hi Jakub,

According to the release notes

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/iOS/11_5/RN/jabi_b_cisco-jabber-for-iphone-and.html#JABI_RF_L12E92EA_00

In the phone-only mode, if there are more than 2000 contacts in the native address book, then there may be performance issues when loading the native address book.

Hope that helps

Thanks

Von

My Youtube Channel

http://vonclawson.blogspot.com

I've relayed this to those

Jakub Stroinski — Thu, 28 Apr 2016 10:19:53 GMT

I've relayed this to those affected. It may very well be the cause. These are persons with large address books

Both users have gotten back

Jakub Stroinski — Thu, 28 Apr 2016 12:00:22 GMT

Both users have gotten back to me

1 has less than 1000 contacts

1 has more than 2000 contacts

Both experience the same issue

I would suggest that you open

VON CLAWSON — Thu, 28 Apr 2016 13:59:30 GMT

I would suggest that you open a TAC case then. You could be running into a new bug. Ha this happen with previous version of Jabber for iPhone?

We have opened TAC case. It

scott_yeh — Sun, 01 May 2016 15:08:23 GMT

We have opened TAC case. It seem a bug : CSCuz09197.

Great, so glad you were able

VON CLAWSON — Mon, 02 May 2016 15:31:22 GMT

Great, so glad you were able to find it.

Re: Cisco Jabber iOS 11.5.3.233111 stuck on contacts loading

Chris Huras — Thu, 10 Mar 2022 18:53:17 GMT

I know this is an older thread but its exactly what's going on with 3 of my users right now. Anyone have a fix they applied? The only way to get it running is to uninstall then install it back again. They have to do this process every morning to get Jabber to login otherwise its just spins on the loading contacts page.

Things were fine last week and now this week its bugged.

Re: Cisco Jabber iOS 11.5.3.233111 stuck on contacts loading

mtavarez — Thu, 10 Mar 2022 19:43:17 GMT

I too am now having this issue.

Re: Cisco Jabber iOS 11.5.3.233111 stuck on contacts loading

Ratheesh Kumar — Fri, 11 Mar 2022 01:18:08 GMT

Hi there

This is now a documented bug.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwb18168

Jabber for IOS not loading contacts on startup
CSCwb18168

Workaround: Delete, then re-install Jabber. This is a temporary workaround as the application will fail on Loading Contacts soon after.

Hope this Helps

Cheers
Rath!

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