topic Hi Ricardo, in Collaboration Applications

Cisco Jabber 11 & Share Desktop with 3 or more participants

Filipe Tavares — Mon, 18 Mar 2019 00:26:28 GMT

Hi,

I have a deployment with CUCM 9.1, CUCIMP 9,1 and Cisco Jabber 11.

I'm able to start a share desktop session from an IM chat/chat group with 2 or more participants. When I try to share desktop with an active call (2 participants), i've got no problem. When I try to share desktop with more than 2 participants, the share desktop button is greyd out, making it impossible to share the desktop.

My questions is:

Can you share your desktop with more than 2 participants when you have an active call?

Regarding the release notes of the Cisco Jabber 11, it only mention with the IM group chat:

Sharing Features

IM Only Share: Groups of 10— You can now share your screen from an IM with groups of up to 10 Cisco Jabber for Windows users.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_0/RN/JABW_BK_C5E7828C_00_cisco-jabber-windows-11-release-notes.html

Solution:

We were using DSP Resources for videoconferencing and IOS DSP Resources doesn't support content sharing (BFCP).

There are two options:

Before setup the call, start the share on a chat window. This will use Jabber custom RDP protocol. Then, start the conference;
Setup MCU Resources for Videoconference and enable those resources.

Thanks,

Regards

Hi,

Ricardo Guita — Wed, 27 Jul 2016 15:17:38 GMT

Hi,

Did you fixed the issue? I'm facing the same issue...

Regards,

Ricardo Guita

Hi Ricardo,

Filipe Tavares — Wed, 27 Jul 2016 15:26:52 GMT

Hi Ricardo,

We were using DSP Resources for videoconferencing and IOS DSP Resources doesn't support content sharing (BFCP).

There are two options:

Before setup the call, start the share on a chat window. This will use Jabber custom RDP protocol. Then, start the conference;
Setup MCU Resources for Videoconference and enable those resources.

Thanks,
Regards,

Hi Filipe,

Ricardo Guita — Thu, 28 Jul 2016 07:53:30 GMT

Hi Filipe,

Are you using soft or Desk Phone?

Thanks (Obrigado)

Ricardo

Hi Ricardo,

Filipe Tavares — Thu, 28 Jul 2016 16:45:04 GMT

Hi Ricardo,

Hope you're doing well.

I've just tested with versions 11.6(2) and 11.7 (release today to CCO).

This is the tests result:

Jabber 11.6(2):

If the conference is initiated by a softphone, the conference is hosted on the Telepresence Server;
If the conference is initiated in deskphone mode (with the active call with or without video), the conference is always hosted on the IOS DSP Farm.

Jabber 11.7:

Independent the mode that you're using on Jabber, the conference is always hosted on the Telepresence Server.

So I believe that was an issue on the Jabber 11.6 release.

Thanks,

Regards

(Cumprimentos)