topic Hello Gangabhavani, LDAP was in Collaboration Applications

Cannot use telephony services in cisco jabber for windows

banst8801 — Mon, 18 Mar 2019 00:23:29 GMT

Hi,

I have deployed Cisco CUCM vesion 10.5 and Cisco IM&P version 10.5.

I follow the next steps to integrate CUCM and IM&P

CUCM
- Add IM&P Server into CUCM
- Create a SIP Trunk Security Profile
- Create a SIP Trunk
- Create a UC Service for CTI and for IMPresence
- Create a Service Profile and Select the previous UC Services
- Create Users with proper settings (Enable users for IM and Presence) and select the UC Service Profile created. Associate the correct device.
- Create CSF devices
IM&P
- Activate all Services
- Enable Messaging Settings
- Create a CCMCIP Profile and making this the default
- Create a Gateway (target CUCM)
- Presence Settings, selecting the correct publish trunk
- Selecting "Default Cisco SIP Proxy TCP Listener

when logging with cisco jabber (windows) I can not use telephony services, I can only use IM.

Please help..!! I did this with version 10.0.1 and this worked very well.!!1

Hi Banst8801, Could you

Yash Rohilla — Thu, 30 Jul 2015 03:58:10 GMT

Hi Banst8801,

Could you please verify if the following things have been completed:

- The End user page has the phone associated in the controlled devices list?

- The End user has the CTI Enabled and CCM End User roles?

Also, what do you see when you've logged into Jabber? Do you see the little icon on the bottom left hand corner of the computer or phone? Is it grayed out with a red X? Are you able to click on it and select a device?

What do you see when you go into Settings -> Help -> Show Connection Status, on Jabber?

Thanks,

Yash

Hi,I have the almost similar

zahidanwar1 — Thu, 30 Jul 2015 10:12:55 GMT

Hi,

I have the almost similar problem.

I installed IM&P Server 10.5 yesterday and integrated with my UCM 10.5.

I can chat, share screen and receive inbound calls only BUT NO OUTBOUND CALLS AT ALL.

When I try to dial out, I get the annunciator so seems like I am missing some configuration.

I am using normal dialling rules and able to dial out from my desk phones, do I have to create any special application dial rules ?

Also I don't see any option for Peer to Peer calling on Jabber.

Any Help ?

Regards

Zahid

Hello Banst8801, When

Sankar Voleti — Thu, 30 Jul 2015 11:11:01 GMT

Hello Banst8801,

When you say "telephony services cannot be used", is it that you see a red cross on Jabber for Softphone? or is it that you are not able to control the deskphone? From your description,it seems to be a problem with Softphone mode.

Sankar

Cisco TAC.

Zahid, Outbound call

Sankar Voleti — Thu, 30 Jul 2015 11:27:17 GMT

Zahid,

Outbound call failure typically happens if the CSF device does not have the correct Calling Search Space and Partition to make a call to the destination. One thing you can do is compare the CSS/Partition settings of the deskphone and softphone. If they are both same,then if you are dialing a E.164 number, then it has to be modified using Application Dial Rules to be able to route the call. What is the number that you're trying to dial from Jabber?

Sankar,

Cisco TAC

Hi Gangabhavani,Thanks for

zahidanwar1 — Thu, 30 Jul 2015 12:33:26 GMT

Hi Gangabhavani,

Thanks for your valued input. I have manage to make it working via adding the new Route pattern for E.164 but still having one difficulty left... and that is I can't see peer to peer calling option on Jabber 😞

Do I need to add some application dial rules ? if yes, how ?

regards

Zahid

Zahid, Glad to see that

Sankar Voleti — Thu, 30 Jul 2015 12:38:30 GMT

Zahid,

Glad to see that your outbound calling issue is resolved.Can you elaborate what are you referring to here as by saying "peer to peer calling option on Jabber"?

Sankar

Okay, i got it.You are

Sankar Voleti — Thu, 30 Jul 2015 12:42:17 GMT

Okay, i got it.You are talking about calls between Jabber clients without CUCM, right? This feature is currently not available and will be implemented in version 11.1.0. But only for Cloud deployments that use WebEx instead of IM and presence server.

Hope this answers your second question.

-Sankar

Thanks for quick response but

zahidanwar1 — Thu, 30 Jul 2015 12:50:27 GMT

Thanks for quick response but I have seen in some training videos that people using Jabber version 9 can do calls between Jabber so how come its not available in 10.5 Version 😞

When you please explain cloud deployment ? Sorry for my ignorance

One more thing... I believe

zahidanwar1 — Thu, 30 Jul 2015 12:56:33 GMT

One more thing... I believe Jabber should be using CUCM for all calling so we already have CUCM in place and configured...

If I dial the DN from PSTN which is associated with my Jabber client.. Jabber rings and answer the call so it means its using CUCM for calling (Inbound/Outbound).

Only issue left is we cannot see the option for Jabber to Jabber calling.... like we do see between Lync.

HI Yash, 1_The end user page

banst8801 — Thu, 30 Jul 2015 13:37:22 GMT

HI Yash,

1_The end user page has the phone associated in the controlled devices list? A.- Yes (screenshot attached)

2_The End user has the CTI Enabled and CCM End User roles? A.- Yes

3_Also, what do you see when you've logged into Jabber? Do you see the little icon on the bottom left hand corner of the computer or phone? Is it grayed out with a red X?

A.- There is grayed out with a red X (Screenshot attached)

4_Are you able to click on it and select a device?- Yes, and I can control desktop phone (Screenshot attached)

5_What do you see when you go into Settings -> Help -> Show Connection Status, on Jabber?

A.- Softphone not connected (Screenshot attached)

IP Addresses:

CUCM: 10.0.1.26

IM&P: 10.0.1.29

Regards,

Esteban

Hi Gangabhavani,Effectivelly,

banst8801 — Thu, 30 Jul 2015 13:38:56 GMT

Hi Gangabhavani,

Effectivelly, softphone mode does not work.

Regards

For softphone registration

Sankar Voleti — Thu, 30 Jul 2015 16:09:25 GMT

For softphone registration issues,we need to see if Jabber is downloading the csf device's configuration file from the TFTP server.As you mentioned that a UC service profile was configured on CCM,are you using 'Automatic' login with _cisco-uds srv on the DNS? If that is the case,then can you check what this URL gives you in the browser?

http://<CCM IP address of FQDN>:6970/<csfdevice.cnf.xml>

Note - The IP or FQDN that you put above should have the tftp service activated and running on it.The correct output of the above will be an xml file with the configuration of CSF device.If you see it,then check the 'Device Pool' in there and see if the CallManager group has the host names or ip addresses for CCM.

-Sankar

Can you describe what Jabber

Sankar Voleti — Thu, 30 Jul 2015 16:15:21 GMT

Can you describe what Jabber to Jabber calling is?Do you mean the ability to initiate a call by clicking on the contact name in Jabber instead of typing the number in the search bar?

Cloud deployment means Jabber Windows will login against WebEx server instead of Cisco Presence server.But CUCM will be in the company location itself.

-Sankar

Yes, that is correct... Just

zahidanwar1 — Thu, 30 Jul 2015 16:53:11 GMT

Yes, that is correct... Just one click call click..

https://www.youtube.com/watch?v=-Py0jhEqe8E

In the above video link, it is mentioned at around 1:03.

So looking at our scenario where we have our own UCM and IM&P server, there is no way we can have this feature, is that what you saying ?

I was confused initially when

Sankar Voleti — Thu, 30 Jul 2015 17:01:02 GMT

I was confused initially when you mentioned Jabber to Jabber calling.The video you shared is just about placing a call from Jabber by using the phone icon against a contact name instead of typing the number in the search bar.

If that icon is missing against a contact, then the phone number is not retrieved from the LDAP server when the contact is added.Are you using an Active Directory server to search for contacts and add them to Jabber?If it is true,ensure that telephone number attribute is populated for the users in the server.Jabber requests this attribute by default when a search is done.Only when the response from LDAP has a value for this attribute in its response,the icon will appear.

Hope this helps.

-Sankar

Hi Sankar,The jabber client

banst8801 — Thu, 30 Jul 2015 19:16:55 GMT

Hi Sankar,

The jabber client is set it up to use "Cisco IM & Presence" for login, no "Automatic" login.

By the way, I was using RTMT to see if I can find something and I've found this (screenshot attached).

When a cisco jabber client login, the "HttpRequestsNotFound" value increases. Is this indicate something? I guess the client can not download the csf device configuration.

Esteban

Esteban, So you login

Sankar Voleti — Fri, 31 Jul 2015 06:05:29 GMT

Esteban,

So you login into Jabber Windows by entering the IM&P server details manually under 'Advance Settings' right? That being the case, please check if the TFTP information is provided under:

IM and Presence Administration Page > Application > Legacy Client Settings > Primary TFTP Server.

Jabber needs this information to be able to download the csf device configuration file.The UC service profile you configured will be used only with Automatic login (just by entering the username@domain name and then the password in the second screen).

Note- if you want to define the TFTP information as hostname or fqdn instead of IP,ensure that the name is resolvable from the client PC that has Jabber installed.

-Sankar

Sankar,Yes, I use the

banst8801 — Fri, 31 Jul 2015 13:18:47 GMT

Sankar,

Yes, I use the "Advanced Settingns" option to manually enter the info of the IM&P server.

IM&P server:

-On the IM&P server, the pirmary TFTP Server is the correct (screenshot attached).

-Also I have a CCMCIP profile for users (Primary CCMCIP host: 10.0.1.26, the sama as TFTP).

Something interesting is that there isn't the "Legacy clients" tab. (screenshot attached)

CUCM

-Perhaps something is missing in the CSF device configuration (screenshot attached)

Esteban,

By the way, thanks for your time.

Sorry,you're right about the

Sankar Voleti — Fri, 31 Jul 2015 13:34:42 GMT

Sorry,you're right about the Legacy Clients option.I sent my previous suggestion after checking version 9.x of IM&P.On 10.5,it's renamed.

I don't think there is a configuration issue on the CSF device.Two quick ways to check if Jabber is able to download the CSF configuration file is by taking a packet capture from the client PC from the time jabber is launched till the time it logs in to display redx for softphone.Once the capture is collected,use a filter like tcp.port==6970 to see the http GET request from the client to TFTP and the response.

Another way is to download the csf file from the command prompt of the PC like this:

tftp -i 10.106.92.248 GET <csfdevice.cnf.xml> -- this will work only if TFTP client service is activated under Programs and Features section of the client PC's control panel.

Regards,

Sankar