topic Hi All I am having same in Collaboration Applications

cisco Jabber for Android unregister after a short time.

yamenmjendel — Sun, 17 Mar 2019 23:56:28 GMT

Dear all,

I am using CUCM v9.1.2 with VCS-C/VCS-E (X8.2.2) for remote and Mobile access.

As Software, I am using jabber 10.6.0 for Android.

I noticed after a short time (5 min) the Jabber client unregister from the CUCM without showing any message on the device. The sip device profile was configured as stated in the Technote below.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-85/113471-jabber-android-00.html#increase

Are there any parameters to change/to take into consideration? or has anyone such behaviour encountered?

Best regards,

Yam

Hi Yam:Please check your

Hank Yang — Mon, 23 Mar 2015 08:02:45 GMT

Hi Yam:

Please check your android models and versions of the list if there is support

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Android/10_6/rn/JABA_BK_CB805EB4_00_cisco-jabber-for-android-10-6-release_notes.html

Hank

Hi yamenmjendel I have this

jesus Barrios — Mon, 27 Apr 2015 21:58:25 GMT

Hi yamenmjendel

I have this problem, did you found the solution?

Did you find an answer for

larraiii — Mon, 11 May 2015 18:23:59 GMT

Did you find an answer for this problem? I have the same issue.

HiCan you check if the timers

Tapan Dutt — Mon, 11 May 2015 18:32:32 GMT

Can you check if the timers on the SIP profile selected on the jabber device on CUCM is as below, if not try it for a single device by copying/renaming the default SIP profile and customizing the timers as below

Timer Invite Expires (seconds) -- 180 seconds

Timer Register Delta (seconds)-- 60 seconds

Timer Register Expires to 720

Timer Keep Alive Expires to 720

Timer Subscribe Expires to 21600

Timer Subscribe Delta to 15

Tapan

Please rate helpful posts.

Hi tapan I have the

jesus Barrios — Mon, 11 May 2015 19:07:44 GMT

Hi tapan I have the parameters in sip profile equally to guide configuration, but I go to modify this parameters

I have the same settingsTimer

larraiii — Mon, 11 May 2015 19:10:15 GMT

I have the same settings

Timer Invite Expires (seconds) -- 180 seconds

Timer Register Delta (seconds)-- 60 seconds

Timer Register Expires to 720

Timer Keep Alive Expires to 720

Timer Subscribe Expires to 21600

Timer Subscribe Delta to 15

We are having the same issue

Frank den Haan — Tue, 12 May 2015 15:38:34 GMT

We are having the same issue here with both Jabber for Andriod and Jabber for iPhone. When on the internal WiFi, the Jabber app disconnects anywhere from 10 - 40 minutes. You get a message on the phone indicating that either IM and Presence Services have disconnected or Phone Services have disconnected - not necessarily at the same time - sometime it's just the IM services, sometimes the Phone Services, sometimes both.

The phone itself never disconnects from WiFi, only the Jabber app.

Interestingly, over MRA it never disconnects.

We set the SIP Profile timers as per the doc below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_6/CJAB_BK_C56DE1AB_00_cisco-jabber-106-deployment-and-installation-guide/CJAB_BK_C56DE1AB_00_cisco-jabber-106-deployment-and_chapter_0101.html#JABI_TK_CA1E8C6C_00

Timer Register Delta to 120
Timer Register Expires to 720
Timer Keep Alive Expires to 720
Timer Subscribe Expires to 21600
Timer Subscribe Delta to 15

I recently changed Timer Register Delta (seconds) to 60 seconds as mentioned above, but still same behaviour.

Is there any other settings that can be checked?

Thanks,

Frank

Hi All I am having same

Cisco Kbsl — Tue, 26 May 2015 09:16:53 GMT

Hi All

I am having same problem here. Jabber for android phone service unregistered.

Also users complaining that in Jabber for IPhone they need re-login to jabber after some time

If any procedure to troubleshoot this?

Thanks

Hi, I've had the same problem

Roberto Rios — Thu, 02 Jul 2015 05:40:50 GMT

Hi,

I've had the same problem.Its a bug in the jabber for Android (CSCut22048).

It is fixed in the latest version of Jabber.

Best regards,

Roberto

I confirm the problem was

ymjendel2013 — Tue, 21 Jul 2015 21:15:50 GMT

I confirm the problem was solved with Jabber for Android v11.

Hi had the same issue before

john michael marie rodriguez — Wed, 31 May 2017 22:00:05 GMT

Hi had the same issue before and tried changing the SIP timers. but what solved our issue was disabling the built in bridge inside the device page.

You can check CSCut37922