topic Step 1 On the Settings in Collaboration Applications

Cannot connect Dual Mode for Android phone

kasper123 — Tue, 26 Mar 2019 03:53:53 GMT

I'm trying to connect a Dual Mode for Android phone to CUCM 10.5 but when I press on verify I keep getting the error: Connection failed. Check your Phone Services settings and try again.

The phone has connectivity to the CUCM since I'm able to open the management website from the phone.

Does anyone have an idea what might be causing this?

The phone is running Android 4.4.4 Kitkat.

Hi Kasper,This is a generic

Nagajothi Thangapandian — Tue, 27 Jan 2015 13:44:49 GMT

Hi Kasper,

This is a generic error when there is reachability issue to CUCM but to find the cause, you may need to collect problem report and see what happens if you have already configured everything according to configuration guide.

Regards

Hi Nagajothi, can you tell me

kasper123 — Tue, 27 Jan 2015 13:47:10 GMT

Hi Nagajothi, can you tell me how can I collect a problem report?

Step 1 On the Settings

Nagajothi Thangapandian — Mon, 02 Feb 2015 09:27:21 GMT

Step 1     On the Settings screen, under Help, tap Problem Reporting.
Step 2     If you can reproduce your problem, tap the Detailed Logging switch to turn it on.
Step 3     Reproduce the problem.
Step 4     Tap Send Problem Report.

Cisco Jabber opens your email application with a new message that contains a prefilled subject line and attached log files.
Step 5 Enter a description of the problem in the body of the email message and send it to your system administrator.