topic Disable chat functionality of Jabber for specific users in Collaboration Applications

Disable chat functionality of Jabber for specific users

Ihaveaquestion — Sun, 17 Mar 2019 23:32:54 GMT

Hello,

Although I think Jabber's chat functionality is a great tool to boost productivity, I'm also aware of the downside of it. It makes it very easy to trash-talk about colleagues without anybody knowing but the senders and recipients of the chat. Granted this also may be done by e-mail but it's a less attractive way of communicating due to the longer periods between reply's. (This off course is my own humble opinion, and should not be subject of any discussion...)

Therefore I would like to disable the chatfunctionality for most users and only allow it for upper management. Can this be done through LDAP or embeded Cisco users/profiles ? Or is it binairy limited to either EVERYBODY or NOBODY within the organisation ?

Or for example are you able to centrally log all communication so that you have a deterrent not to use the platform to discuss lunchplans and what awfull skirt your collegae is wearing today ?

Set-up

4 family owned companies sharing a family ICT-platform.

Citrix farm of 2 servers, based upon Windows 2008 R2 environment.

Cisco Unified Communications 9.1.2

Cisco Unity 9.1

Thanks for all the help !

Chat has only one switch, and

Jaime Valencia — Thu, 09 Oct 2014 11:22:32 GMT

Chat has only one switch, and it's for ALL users, either on, or off.

You can configure compliance, you would need a separate postgreSQL server to log all chats that go thru IM&P for that. Just search postgreSQL on cisco.com for details on that, and the IM&P guide has all the details on how to configure the logging.

Hi, Some more outside-the-box

Ihaveaquestion — Thu, 23 Oct 2014 04:13:13 GMT

Hi,

Some more outside-the-box thinking: what about a internal Jabber1 application and Jabber2 application. In which Jabber1 allows chat and Jabber2 doesnt. What do I need in that case ? 2 presence application servers and will both coöperate well together ?

Best regards !

It's not that simple, there's

Jaime Valencia — Thu, 23 Oct 2014 04:42:58 GMT

It's not that simple, there's a 1:1 relationship between CUCM cluster and IM&P cluster, you would effectively be talking about setting up a whole new cluster just to do that, then set either an ICT or federate, depending on how you set this up.

Lync has this but Jabber does

Jason Aarons — Thu, 30 Oct 2014 21:01:57 GMT

Lync has this but Jabber does not.

Hi Jaime,

Keith Lawrence — Fri, 08 Apr 2016 16:34:14 GMT

Hi Jaime,

Just wondering if you know if Cisco plan to add this feature (to disable chat for specific users) in a future release?

Keith

Unfortunately roadmap items

Jaime Valencia — Fri, 08 Apr 2016 16:55:14 GMT

Unfortunately roadmap items are not something that can be discussed at CSC due to them being NDA, you'd need to post this in the partner communities, or reach your SE/AM for this question.

Disabling Chat for individual

dustin.ness1 — Mon, 07 Aug 2017 19:51:19 GMT

Disabling Chat for individual users is possible through the use of UC service profiles. For example you can create a softphone only profile that has no chat function. Assign users that you do not want to chat to that UC service profile.

Re: Disabling Chat for individual

dunn1c — Tue, 20 Mar 2018 18:42:01 GMT

Have you tested this as an option? I have interests in seeing if this will work.

@dustin.ness1 wrote:

Disabling Chat for individual users is possible through the use of UC service profiles. For example you can create a softphone only profile that has no chat function. Assign users that you do not want to chat to that UC service profile.

Re: Disabling Chat for individual

Jaime Valencia — Tue, 20 Mar 2018 19:30:08 GMT

You don't really just disable chat by doing that, you remove all IM&P features because now the client is a softphone which only relies on CUCM.

It does what they want, but removes all IM&P functionality as well.

Re: Disabling Chat for individual

Saima Harris — Wed, 19 Dec 2018 15:55:33 GMT

Hi Dustin,

Can you please advise how we can do that ?

I would like to disable chat function for few users. In UC Service profile there is no option to enable/ disable the chat function.

You mentioned: you can create a softphone only profile that has no chat function. How can we do that ?

Thank you

Re: Disabling Chat for individual

alig.norbert — Thu, 30 Jan 2020 07:15:41 GMT

Under User Management / End User / <user> disable "Enable User for CM IM Presence...."

With that only this user will not have connectivity to IM&P.

Re: Disabling Chat for individual

pradeepbojan — Tue, 21 Jul 2020 10:56:47 GMT

Can we disable chat for a group of people by removing chat option on Jabber xml file ?

Re: Disabling Chat for individual

Jaime Valencia — Tue, 21 Jul 2020 13:42:07 GMT

What parameter are you referring to?

Re: Disabling Chat for individual

pradeepbojan — Tue, 21 Jul 2020 14:12:48 GMT

I am not referring to any policy. I wanted to know if there are any parameters available for disabling chat option in Jabber xml file like we have for enabling and disabling HuntGroup (<EnableGroupCallPickup>false</EnableGroupCallPickup>)

Re: Disabling Chat for individual

Jaime Valencia — Tue, 21 Jul 2020 14:20:28 GMT

There is no such parameter, I suggest you review the parameter reference guide to understand the parameters that do exist and are applicable to your Jabber version.