topic It was Jabber Guest bug. I've in Collaboration Applications

TURN Credential Error

AntonVoylenko — Sun, 17 Mar 2019 23:27:20 GMT

Hello All,

I get next error when i try reach jabber guest link:

TURN Credential Error

Please confirm the Call Control and Media settings are correct.

Message: Failed to acquire TURN credentials

Category: 12 (TURN_CREDS_ACQUIRE_FAILED)

Code: 0

In webcommon-tomcat.log i can see next messages:

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.jabberc.roapsipgw.ResourceHelper - getShortTermTURNCreds vcsc=[exp-c1.phone.kv.aval] vcscPort=[443] vcscDomain=[phone.kv.aval] vcscUsername=[jguser] vcscEncrpytedPassword=[MJSUTdfaYjc1QyIwjl7Vrw==] turnCredDurationSecs=[1800] turnCredMaxUse=[8] externalVcsETurnServer=[exp-c2.phone.kv.aval] externalVcsETurnPort=[3478]

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.jabberc.roapsipgw.ResourceHelper - getShortTermTURNCreds xml request=<Command><ShortTermCredentialAdd><Name>cee0e706-3782-4d92-be55-0697405554bb</Name><Password>cee0e720-3783-4d92-be55-0697405554bb</Password><Domain>phone.kv.aval</Domain><ValidDuration>1800</ValidDuration><MaxUse>8</MaxUse></ShortTermCredentialAdd></Command>

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.webcommon.util.HttpUtils - makeXmlRequest entered.

2014-09-05 19:24:44,496 6593663 [http-nio-8080-exec-8] ERROR com.cisco.jabberc.roapsipgw.ResourceHelper - getShortTermTURNCreds HTTP POST Request failed, IOException occured

javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

Full stacktrace here...

2014-09-05 19:24:44,499 6593666 [http-nio-8080-exec-8] INFO com.cisco.jabberc.roapsipgw.ResourceHelper - getShortTermTURNCreds Creds=

2014-09-05 19:24:44,499 6593666 [http-nio-8080-exec-8] ERROR com.cisco.jabberc.roapsipgw.rest.CallResource - newCall TURN creds failed with RoapError [code=0, message=Failed to acquire TURN credentials, category=12]

Who faced with similar problem?

Hi Anton,I assume you've

mrmccann — Fri, 05 Sep 2014 18:00:03 GMT

Hi Anton,

I assume you've followed the Install and Configuration guide to properly configure settings on the Call Control and Media page? If so, what does the Neighbor Zone in VCS-C for Jabber Guest server show?

Mike

Yes, i followed the Install

AntonVoylenko — Fri, 05 Sep 2014 20:16:42 GMT

Yes, i followed the Install and Configuration Guide.

Neighbor Zone to Jabber Guest shows next:

State Active

Number of calls to this zone 0

Bandwidth used on this Expressway 0 kbps

Total bandwidth used across this cluster 0 kbps

Search rules targeting this zone 0

It was Jabber Guest bug. I've

AntonVoylenko — Mon, 08 Sep 2014 09:21:21 GMT

It was Jabber Guest bug. I've changed Jabber Guest ova and it solved my problem.

Hi Anton, can you specify

jalumbau — Mon, 08 Sep 2014 21:00:04 GMT

Hi Anton, can you specify what exactly you changed?

Hi,I upgraded Jabber Guest to

AntonVoylenko — Tue, 09 Sep 2014 06:30:12 GMT

Hi,

I upgraded Jabber Guest to 10.0.2.75 version. Before upgrade i had Jabber Guest 1.0.6.101.

Ahh, good deal. Thanks Anton.

jalumbau — Tue, 09 Sep 2014 15:57:20 GMT

Ahh, good deal. Thanks Anton.

Hi Everyone,

KY_ — Tue, 12 Jul 2016 05:49:22 GMT

Hi Everyone,

I have same problem . We are using Jabber guest version 10.6.10.11.

All creadential are correct .

Error:

Failed to acquire TURN credentials
Category: 12 (TURN_CREDS_ACQUIRE_FAILED)

Hi

niliu2 — Tue, 12 Jul 2016 07:26:00 GMT

This message may mean that the call control and media settings for Cisco Expressway-C may not be configured correctly. Check the settings:
1. Sign in to Cisco Jabber Guest Administration as an administrator.
2. Click Settings, and then click Call Control and Media.
3. Under Cisco Expressway-C, if Request short-term TURN credentials from is set to Expressway-C server specified above, make sure that the value in the Expressway-C (IP address or DNS name) field is correct.
4. Check the value in the HTTP port field. The default value is 443.
5. Check the values in the Cisco Expressway-C administrator Username and Password fields:
- The administrator account is created on the Cisco Expressway-C (Users > Administrator accounts).
- The Cisco Expressway-C administrator must have read-write and API access.
6. Check Cisco Expressway-C server certificate or Cisco Expressway-C certificate authority certificate.
- It must use RSA keys greater than or equal to 1024 bits.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Guest/10_6/icg/JABC_BK_JF2738FB_00_jabber-guest-server-106-installation/JABC_BK_JF2738FB_00_jabber-guest-server-106-installation_chapter_00.html

Hi Niliu2,

KY_ — Tue, 12 Jul 2016 08:20:36 GMT

Hi Niliu2,

Everything is configured as well .

I changed FQDN to ip address on settings-Call Control and Media section then its works now and call can be established fine.

Thanks