topic Incorrect presence status in Jabber for Windows 10.5 in Collaboration Applications

Incorrect presence status in Jabber for Windows 10.5

skirk1983 — Sun, 17 Mar 2019 23:29:34 GMT

Hi all,

We are testing JFW 10.5 and I think its the best version so far. But we are seeing a issue with the presence status.

Sometimes it shows a user available but in the fact, the user is offline (client closed).

We are running CUP version: 8.6.5.13900-2 and CUCM: 8.6.2.22900-9.

Any suggestions?

/Kristian

What does the presence viewer

Jaime Valencia — Mon, 22 Sep 2014 15:07:26 GMT

What does the presence viewer from CUPS shows??

If a user is logged off it

skirk1983 — Tue, 23 Sep 2014 08:33:04 GMT

If a user is logged off it should show the user with a grey presence colour. However, the user is displayed with a green colour, and therefore it looks like the user is online, but the fact is that the user is offline.

Aaa in CUPS. Let me check

skirk1983 — Tue, 23 Sep 2014 08:36:33 GMT

Aaa in CUPS. Let me check that and I will get back to you.

Regards

Kristian

Hi JaimeI have now looked in

skirk1983 — Tue, 23 Sep 2014 14:38:59 GMT

Hi Jaime

I have now looked in the presence viewer on the CUPS. The user is grey and offline but in the Jabber client, it shows that the user is green and available. After an restart of the Jabber client the user is grey.

What can it be?

Regards

Kristian

Then you would need to drill

Jaime Valencia — Tue, 23 Sep 2014 21:48:18 GMT

Then you would need to drill down to traces and PRTs to find out if it's CUPS that is not sending the update, or if Jabber is not processing the update properly.

I would try with a few other users, if you have more than one server, try with users on the same server and see if the behavior is the same.

You might want to open a TAC for this

Hi Jaime Scroll down to

skirk1983 — Wed, 24 Sep 2014 07:46:55 GMT

Hi Jaime

Scroll down to traces and PRTs? you mean that I should generate a PRT in the Client?

Atm. we only have one CUPS. Several users have been reported this issue.

I will contact Cisco TAC.

No one else have this issue?

skirk1983 — Thu, 02 Oct 2014 14:03:56 GMT

No one else have this issue?

Hmm We've still seeing

skirk1983 — Thu, 12 Mar 2015 09:08:12 GMT

Hmm

We've still seeing presence issues in 10.5.5 😞

I'll better contact TAC then.

I know this is a little old

jsmcniel88 — Thu, 12 Mar 2015 15:27:42 GMT

I know this is a little old but wanted to give my resolution when i see this. If I un-assign and then disable the user for presence. Next re-enable the user and re-assign his presence node the status returns.

I have seen this in almost every version since CUPs and Jabber 8.6. Not sure why it happens but this usually resolves the problem.

HiBut this is happen for

skirk1983 — Wed, 18 Mar 2015 13:34:22 GMT

But this is happen for random users.

But which user should I re-enable? The user that are seeing the presence issue, or the other end?

Thanks

Kristian

Hi I actually just finished

jsmcniel88 — Wed, 18 Mar 2015 14:56:49 GMT

Hi I actually just finished resolving another user that had this problem. For me it is also random users not everyone. In this order:

Un-assign the user in CUCM "assign presence users".

Remove Jabber capabilities in CUCM user. Save.

Re-enable user for jabber. Save.

Re-Assign CUCM "assign presence users".

We have the same issue, but

Dennis Baert — Fri, 20 Mar 2015 13:05:02 GMT

We have the same issue, but also with other J4W clients.

Disabling en re-enabling a user for CUP is a crappy workaround.

One cannot disable and re-enable ALL jabber users in the hopes they won't be facing this issue.

We have a running case at TAC, however we always get the comment "update the jabber client and give us a ring whenever this happens so we can do some real-time troubleshooting".

Hi,have you fix the issue?i m

Chow Dao Kun — Wed, 25 Mar 2015 04:43:08 GMT

Hi,

have you fix the issue?

i m having the same issue.

and performing the crappy work around by uncheck the user and check back again

Hi No :( I think we have to

skirk1983 — Wed, 25 Mar 2015 08:49:14 GMT

No 😞 I think we have to start a TAC 😞 please do the same, The more the merrier.

Which user are you unchecking? the user that are seeing another user as available, or the users that are showed available, but in fact are offline.

Has anyone resolved this

irishpat2 — Thu, 26 May 2016 15:53:07 GMT

Has anyone resolved this issue with TAC yet? I constantly have a user here or there that don't show correct status, I have two CUPS servers and have found that if I move the user from one to the other after a couple minutes their viewer status goes from unavailable to correct status, but this work around is not a resolution. Before I open a TAC case I am trying to find out if there was a resolution, currently on Jabber 10.6.2

We haven't fixed this yet :(

skirk1983 — Fri, 27 May 2016 09:10:02 GMT

We haven't fixed this yet 😞 same problem in Jabber for Windows 11.5.X and with CUPS 11.

Will you contact TAC?

Thanks

Kirk

Re: Incorrect presence status in Jabber for Windows 10.5

rogelioulises.ocampo1 — Wed, 04 Oct 2017 15:20:25 GMT

Hi Skirk,

Did you find a solution for this presence issue?? I´m having the same trouble in CUP 11.5 and Jabber 11.9

Regards

Roger

Re: Incorrect presence status in Jabber for Windows 10.5

JasB — Mon, 27 Nov 2017 11:53:18 GMT

Same problem.

2x IM&P Servers 10.5 - System version: 10.5.2.24900-8

Jabber Version 11.9.1

Other than TAC anyone have a fix?

Re: Incorrect presence status in Jabber for Windows 10.5

bankofbenton — Thu, 14 Dec 2017 21:48:05 GMT

We're having the same issue with V 11.9.1. Random users status won't update when on a call, in a meeting or away unless manually changed. Anyone have any luck on a resolution?