topic I also had the same problem in Collaboration Applications

Softphone Jabber client unable connected

Mochamad Taufik Romdony — Sun, 17 Mar 2019 23:13:43 GMT

Hi All,

i've configure cisco IM and Presence v10 integrated to CUCM v10 some service running well (UDS, CTI Deskphone, VM, Presence) but Jabber client cannot connect to Softphone (SIP) and i was configure ucsf(Client Service Framework) for jabber client.

please your advice.

thank you

Did you follow the

Jaime Valencia — Mon, 09 Jun 2014 04:46:33 GMT

Did you follow the configuration guide????

Because it's clearly stated that the device name MUST be CSF<username>, NOT ucsf

I would recommend you to follow the configuration guide, read it in first place, then follow the configuration, step-by-step. If it still fails, then come back.

Hi Jaime thanks for your

Mochamad Taufik Romdony — Mon, 09 Jun 2014 11:17:11 GMT

Hi Jaime

thanks for your reply, can you give me configuration guide for CCMCIP ?

i was rename device name CSF<username> but still not connected .

thank you

-> Can you confirm if you are

Amit Kumar — Tue, 10 Jun 2014 05:38:37 GMT

-> Can you confirm if you are using the SIP profile as the default " standard sip profile" and nothing else.

-> have you ensured the the csf device is added in the enduser " controlled device" section; goto user management\ end user\ search for end user and then in the section look for controlled device and ensure that this csf device that you created is listed there.

Hi amit Kumar thanks for your

Mochamad Taufik Romdony — Wed, 11 Jun 2014 06:57:13 GMT

Hi amit Kumar

thanks for your information and i've configure it. i found CTLSEP not found from wireshark capture .

Is there something wrong?

thank you

-> Can you confirm if your

Amit Kumar — Wed, 11 Jun 2014 23:27:53 GMT

-> Can you confirm if your call manager is configured in mixed mode or not ?

-> Goto system\ enterprise parameter\ check the value for the following setting;

"Cluster Security Mode"; is this value set to 1.

Hi Amit Kumar ,1. I'm not

Mochamad Taufik Romdony — Wed, 18 Jun 2014 01:07:44 GMT

Hi Amit Kumar ,

1. I'm not configure in mixed mode. please you can explain to me , why CTLSEPCSF not found ?

2. this capture from enterprise parameter :

I also had the same problem

Najeeb Mohammad — Tue, 06 Jan 2015 06:00:52 GMT

I also had the same problem and issue was with the SIP Profile. After selecting Standard Sip Profile everything is normal.

Did you ever fix this?

UCguy42 — Sun, 01 Feb 2015 07:46:27 GMT

Did you ever fix this?

hi all this case has been

Mochamad Taufik Romdony — Mon, 02 Feb 2015 02:37:12 GMT

hi all

this case has been solved , problem on ALG configuration (Firewall)