https://community.cisco.com/t5/collaboration-applications/cuci-lync-and-jabber-9-2-cannot-decline-external-calls/m-p/2489852#M20165 <P>When using either CUCI Lync or Jabber on a windows desktop to control the deskphone we cannot use the decline button that pops up to decline a call. It works with internal calls, but not external for some reason. We have seen this behavior when controlling an 8945 or a 9951 phone. Does anyone have any suggestions on what we can do to resolve?<BR />&nbsp;</P> Sun, 17 Mar 2019 23:04:46 GMT trevorjackson81 2019-03-17T23:04:46Z https://community.cisco.com/t5/collaboration-applications/cuci-lync-and-jabber-9-2-cannot-decline-external-calls/m-p/2489852#M20165 <P>When using either CUCI Lync or Jabber on a windows desktop to control the deskphone we cannot use the decline button that pops up to decline a call. It works with internal calls, but not external for some reason. We have seen this behavior when controlling an 8945 or a 9951 phone. Does anyone have any suggestions on what we can do to resolve?<BR />&nbsp;</P> Sun, 17 Mar 2019 23:04:46 GMT https://community.cisco.com/t5/collaboration-applications/cuci-lync-and-jabber-9-2-cannot-decline-external-calls/m-p/2489852#M20165 trevorjackson81 2019-03-17T23:04:46Z