topic Nope. No resolution yet. in Collaboration Applications

Cisco Jabber installation hangs

nmoore1978 — Sun, 17 Mar 2019 23:03:48 GMT

I'm attempting to install Cisco Jabber on a Windows 7 SP1 32-bit virtual machine. I'm prepping the machine to be cloned using VMware View Agent v5.3.0.1427931. This happens with both Jabber v9.6.1 and v9.7.0.

The installation starts normally, starts copying files, places the desktop shortcut and then a Windows Installer box opens with "Preparing to install...". And then nothing else happens. I can use task manager to end the installation.

Any ideas?

Thanks,

Nick

After about 20 minutes I get

nmoore1978 — Fri, 28 Mar 2014 21:40:14 GMT

After about 20 minutes I get the following message:

Windows Installer

Install server not responding

Did you figure this out? I am

bikebright — Thu, 10 Apr 2014 02:56:53 GMT

Did you figure this out? I am having the same problem.

Nope. No resolution yet.

nmoore1978 — Thu, 10 Apr 2014 13:20:45 GMT

Nope. No resolution yet. Tried opening a ticket with support. Still nothing.

This is very frustrating.

Hi all, we're experiencing

fpiccinin — Mon, 14 Apr 2014 11:55:41 GMT

Hi all, we're experiencing the same issue while deploying cisco jabber 9.6.1

It seems related with this dll registration: CUCMessenger.dll

Trying to manually regsiter it lunching this command:

regsvr32 "C:\Programmi\Cisco Systems\Cisco Jabber\CUCMessenger.dll

everything seems to go fine.

Any news from the tac support?

thanks BR

Hi NickPlease can import the

Tapan Dutt — Fri, 18 Apr 2014 20:10:23 GMT

Hi Nick

Please can import the event viewer logs from the Win Machine and share it here

Tapan