topic Hello Mark, can you confirm in Collaboration Applications

J4W cannot search Outlook 2013 personal contacts

mflavio — Sun, 17 Mar 2019 22:59:33 GMT

Hi all,

We have been facing a weird issue since last november.

Users who use Office 2013 Home and Business cannot search their personal contacts through J4W (All versions tested).

When I install Professional Plus version to test, the search works ok.

I opened a case with tac on november and by now we have no idea of what could be going on.

Anyone has any idea?

Any help will be welcome.

Thanks,

Flavio

I see that this problem still

Mark Hamilton — Tue, 08 Jul 2014 06:08:11 GMT

I see that this problem still has no response. One of my users is experiencing the same problem.

We have installed Jabber 9.7.2 on a Windows 8 machine with Outlook 2013 installed. When searching in Jabber it does not return any results for personal Outlook contacts.

C2C (click-2-call) functionality still works in Outlook 2013 so the plug-in must be working in some way.

Hello Mark, can you confirm

Matthias Salchner — Tue, 08 Jul 2014 09:16:24 GMT

Hello Mark,

can you confirm that you use a 64 Bit Windows 8 and a Outlook 2013 with a 32 Bit version?

regards

Hi Alexander, Yes one of the

Mark Hamilton — Tue, 08 Jul 2014 22:26:23 GMT

Hi Alexander,

Yes one of the users is using Windows 8 64-bit and Outlook 2013 32-bit.

Do you have the following in

Hermanus Janse van Vuuren — Thu, 10 Jul 2014 10:46:32 GMT

Do you have the following in your jabber-config.xml file that you have uploaded into call manager?

<enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>

</Policies>

Hi,I am also experiencing the

Jarvis IT — Fri, 11 Jul 2014 06:44:12 GMT

Hi,

I am also experiencing the same issue. I have tried a number of versions of Jabber for Windows from 9.6 to 9.72 and also recently the 10.5 beta.

This issue appears to be isolated to Outlook 2013 client PC's only. Regardless of what the OS is, either windows 8, 8.1 or 7. It appears to be irrelevant of what client you have installed e.g. 32bit or 64bit. All of my problem PC's are installed with 64bit versions of outlook and Window. All my 2010 PC's are working flawlessly. Have I tested every combination of OS and install of outlook? No I haven't.

I can also confirm my clients are getting the config with the following line:

<enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>

I just assume this is something that will be fixed soon. It's frustrating because the executive always have the latest and greatest and they are the people being impacted the most.

I am running windows 8.1 64

Hermanus Janse van Vuuren — Fri, 11 Jul 2014 10:10:15 GMT

I am running windows 8.1 64-bit and outlook 2013 64-bit with no issues.

Hi Sirkalliemarie,What

Jarvis IT — Mon, 14 Jul 2014 01:46:20 GMT

Hi Sirkalliemarie,

What version of Jabber are you using? I am having the problems and I have 8.1 64bit and outlook 2013 64bit.

Outlook is updated to 15.0.4615.1002

Windows is 6.3.9600 Build 9600

Hi Jarvis, can you please

Matthias Salchner — Mon, 14 Jul 2014 12:41:29 GMT

Hi Jarvis,

can you please check that you have set MAPIX key in your registry ?

regards

Same Win 8.1 and Outlook

Hermanus Janse van Vuuren — Mon, 14 Jul 2014 15:11:04 GMT

Same Win 8.1 and Outlook versions on 64bit and build and my jabber is ver 9.7.2 Build 18938

Hi,Alexander, I checked the

Jarvis IT — Mon, 14 Jul 2014 23:53:02 GMT

Hi,

Alexander, I checked the registry key and that is fine as per your screenshot.

I might have to run up a new pc as per your spec's Sirk and see if that makes a difference.

I am starting to wonder if it's some type of regional setting on the PC or maaybe a slight difference in our xml config.

This is my jabber-config.xml being downloaded from the Call Manager:

<?xml version="1.0" encoding="UTF-8"?>

-<config version="1.0">

-<Presence>

<LoginResource>multiResource</LoginResource>

</Presence>

-<Directory>

<BDIUseJabberCredentials>false</BDIUseJabberCredentials>

<DisplayName>displayName</DisplayName>

<FirstName>givenName</FirstName>

<SipUri>msRTCSIP-PrimaryUserAddress</SipUri>

<PhotoSource>thumbnailPhoto</PhotoSource>

<BusinessPhone>telephoneNumber</BusinessPhone>

<MobilePhone>mobile</MobilePhone>

<HomePhone>homePhone</HomePhone>

<OtherPhone>otherTelephone</OtherPhone>

<Title>title</Title>

<CompanyName>company</CompanyName>

<UserAccountName>sAMAccountName</UserAccountName>

<DomainName>userPrincipalName</DomainName>

<Nickname>Nickname</Nickname>

<PostalCode>postalCode</PostalCode>

<StreetAddress>streetAddress</StreetAddress>

<BaseFilter>(&(objectCategory=person))</BaseFilter>

<SearchBase1>OU=Jarvis Contacts,DC=jarvisnet,DC=com,DC=au</SearchBase1>

<SearchBase2>OU=User policy OU Laptops,DC=jarvisnet,DC=com,DC=au</SearchBase2>

<SearchBase3>OU=User Policy OU PC,DC=jarvisnet,DC=com,DC=au</SearchBase3>

<PhotoUriSubstitutionEnabled>false</PhotoUriSubstitutionEnabled>

<UseSIPURIToResolveContacts>false</UseSIPURIToResolveContacts>

</Directory>

-<Policies>

<Screen_Capture_Enabled>true</Screen_Capture_Enabled>

<File_Transfer_Enabled>true</File_Transfer_Enabled>

<Disallowed_File_Transfer_Types>.exe;.msi;.bat;.cmd;.vbs;.js;.com</Disallowed_File_Transfer_Types>

<InitialPhoneSelection>softphone</InitialPhoneSelection>

<UserDefinedRemoteDestinations>false</UserDefinedRemoteDestinations>

<EnableAccessoriesManager>false</EnableAccessoriesManager>

<Meetings_Enabled>true</Meetings_Enabled>

<Telephony_Enabled>true</Telephony_Enabled>

<Voicemail_Enabled>true</Voicemail_Enabled>

</Policies>

-<Options>

<Set_Status_Away_On_Inactive>true</Set_Status_Away_On_Inactive>

<Set_Status_Inactive_Timeout>5</Set_Status_Inactive_Timeout>

<Set_Status_Away_On_Lock_OS>true</Set_Status_Away_On_Lock_OS>

<Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>

<AllowUserCustomTabs>false</AllowUserCustomTabs>

<DockedWindowPosition>TopCenter</DockedWindowPosition>

</Options>

</config>

Have you got on your presence

Hermanus Janse van Vuuren — Tue, 15 Jul 2014 06:02:20 GMT

Have you got on your presence server under Presence --> Gateway --> added Exchange -- EWS Server?

Hello Javis, i think its not

Matthias Salchner — Tue, 15 Jul 2014 09:46:38 GMT

Hello Javis,

i think its not the config file.. i use at the moment a users file on the client and all config are set correctly on another pc's works fine.

I hope the Tac can locate the error, but i think its not so easy.

** Update ** I have get the Information from TAC that CSCup00769 Enhancement to support Outlook 2013 Home & Business edition for Jabber

regards

Hi Alexander,That link will

Mark Hamilton — Wed, 16 Jul 2014 00:47:19 GMT

Hi Alexander,

That link will not load for me. Is the support for Home & Business edition coming in the next release of Jabber?

I Have this configured to my

Jarvis IT — Wed, 16 Jul 2014 06:10:29 GMT

I Have this configured to my Exchange 2013 Service Pack 1 Server and the presence information is working flawlessly within the outlook client.

I thought this would only effect the presence bubble next to peoples names? I wouldn't have thought it has anything to do with searching the contacts from the local ost.

Which makes me think... Are you guys working with .pst files or do you have exchange .ost files? I am starting to suspect this is a problem with .ost files. My meetings also refuses to appear in the Cisco Jabber Client.

It certainly isn't working

Jarvis IT — Wed, 16 Jul 2014 06:12:35 GMT

It certainly isn't working for 10.5 Beta.

OK I have an mixed

Hermanus Janse van Vuuren — Mon, 21 Jul 2014 10:56:44 GMT

OK I have an mixed environment, I am running a 2010 exchange server witj 2013 and 2013 outlook clients. After populating in AD the proxyAddress field with the end users email addresses and with the following configuration on the Presence server "presence server under Presence --> Gateway --> added Exchange -- EWS Server" both my 2010 and 2013 clients using .ost files presence appear in outlook plus their calendar info showing them away when in a meeting and stating they are in a meeting and on both my Jabber 4 Windows and Smart phones we can search local as well as Global addresses.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_C9731738_00_jabber-windows-install-config/JABW_BK_C9731738_00_jabber-windows-install-config_chapter_010.html#JABW_TK_E83CC0F0_00

refer to the following section ; "Enable Presence Integration with Microsoft Outlook";

To enable integration with Microsoft Outlook, you specify SIP:user@cupdomain as the value of the proxyAddresses attribute in Microsoft Active Directory. Users can then share availability in Microsoft Outlook.

I just installed Jabber 10.5

Jarvis IT — Fri, 29 Aug 2014 01:59:44 GMT

I just installed Jabber 10.5 Build 37889.

Still having the same issues. I am back from holidays so I am going to do some more testing.

@Jarvis IT I updated my

Mark Hamilton — Fri, 29 Aug 2014 02:30:38 GMT

@Jarvis IT

I updated my jabber-config.xml file on the TFTP server to include the following:

<enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>

The affected users have reported that the issue has been resolved.

Did you get a response from

Jarvis IT — Fri, 29 Aug 2014 06:07:05 GMT

Did you get a response from your TAC? Also that link you have posted needs fixing.

https://tools.cisco.com/bugsearch/bug/CSCup00769

Just installed Jabber 10.5 for windows and still isn't working, are you running domain PC's?

Mark Hamilton suggested

But i already have this in my config and the clients are getting it.