topic Jabber Softphone issue in Collaboration Applications

Jabber Softphone issue

chad.carmichael — Sun, 17 Mar 2019 22:54:53 GMT

I'm hoping someone can help me here.

I am deploying Jabber to our 1000+ user org and there are a handful of users that have the need for Jabber softphones. I am able to setup the CSF devices just fine and the users don't have any errors when they choose to control their computer for control.

The issue is when the user is connected via VPN (AnyConnect), the calls placed to them do not go to their jabber client. It only rings their deskphone. They can place calls (internal and external) just fine, but cannot receive them.

Ideas?

Jabber Softphone issue

Chris Deren — Tue, 04 Feb 2014 14:29:02 GMT

Sounds like RTP traffic is being blocked, make sure the firewall is open appropriately.

Chris

Jabber Softphone issue

Jaime Valencia — Tue, 04 Feb 2014 17:42:34 GMT

So, Jabber doesn't even ring??

Or do you have 1-way/no audio??

HTH

java

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