topic Jabber click to call and AD in Collaboration Applications

Jabber click to call and AD

dgodlewski — Sun, 17 Mar 2019 22:32:12 GMT

Does jabber use windows AD for click to call functions?

Re: Jabber click to call and AD

Chris Deren — Sun, 15 Sep 2013 00:37:06 GMT

Jabber provides click to call from some apps such as outlook and limited word, I don't think anything else.

Chris

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Jabber click to call and AD

dgodlewski — Sun, 15 Sep 2013 00:42:26 GMT

Thanks Chris. I am trying to understand if Jabber relies on windows AD when the click to call feature is activated......so if windows AD is down or inaccessable will click to call still work in Jabber.

Jabber click to call and AD

Chris Deren — Sun, 15 Sep 2013 14:38:58 GMT

Not sure I follow, click to call feature simply invokes a call to a selected phone number in Outlook which comes from Outlook address book --> AD, the call invokes CUCM to dial the telephone number. Is this what you are asking for?

HTH, please rate all useful posts!

Chris

Jabber click to call and AD

dgodlewski — Sun, 15 Sep 2013 14:51:07 GMT

We are a Lotus Notes shop right now migrating to Outlook very soon. In our current confiuguration CUPS communicates with MS AD for login purposes and contact look up information. So in our case there is no Outlook integration for click to call, but rather CSF files created for user profiles to leverage the UCM functions. We had a case where AD was in a state of instablity and some users reported click to call worked and others reported it did not. I am trying to understand if there is a direct need to do an AD lookup for click to call to work in this type of configuration that does not intergrate Outlook.