topic Jabber for Windows 9.2.2 - Unable to make calls from PC in Collaboration Applications

Jabber for Windows 9.2.2 - Unable to make calls from PC

CHRISTOS RES — Sun, 17 Mar 2019 22:21:07 GMT

I have implement CUCM 9.1(1a) and CUP 9.1(1a)

I can make calls if i used desk phone for calls but iam unable to make calls whet i turn the option use pc to make calls

p.s: i have set up CCMCIP (CUCM ip address) for all users.

Jabber for Windows 9.2.2 - Unable to make calls from PC

Christos Georgiadis — Wed, 26 Jun 2013 13:13:50 GMT

Hi Christos,

Any chance that we get a problem report for this ?

Do you have a csf device configured in CUCM (csf)

Is that device associated with the end user ?

Regards,

Christos

Jabber for Windows 9.2.2 - Unable to make calls from PC

CHRISTOS RES — Wed, 26 Jun 2013 13:35:04 GMT

Hi Chris

Yes i have create CSF and it is associated with the user, also dn is associate with the user.

Also i have setup primary phone and user id in the csf configuration

The primary phone is Cisco ip communicator is this a problem ??

I have not integrate CUCM or CUP with LDAP.

the uc services are CTI and IM presence.

Best Regards.

Christos

Jabber for Windows 9.2.2 - Unable to make calls from PC

Christos Georgiadis — Wed, 26 Jun 2013 14:07:38 GMT

Thanks,

Primary phone should not be a problem as far as I know.

You say you cannot place calls when you switch on to softphone mode.

Do you see this icon in the bottom right cornet of the client?

In your cucm do you see your softphone device registered or not ?

If not, you might want to see if the client sends a SIP REGISTER message to cucm (capture sip traffic using wireshark)

Thanks,

Christos

Re: Jabber for Windows 9.2.2 - Unable to make calls from PC

CHRISTOS RES — Wed, 26 Jun 2013 14:22:49 GMT

i cant place calls via CSF (jabber) !!!! the softphone mode is ok

the problem i think is here when i turn to "csf" mode :

but in the the softphone mode :

172.30.1.242 - is my CUCM ip address.

Thanks in advance

Best Regards

Christos

Re: Jabber for Windows 9.2.2 - Unable to make calls from PC

Christos Georgiadis — Wed, 26 Jun 2013 17:08:00 GMT

From what I see your deskphone control works fine and the softphone mode fails.

Did you create a csf device in the following format (csf) ?

How about using wireshark to see if the clients sends a SIP REGISTER request out to CUCM ?

Other than that I really need to see a Jabber problem report to comment further what might be the issue.

If you are concerned about uploading it here you can open an SR with TAC

HTH,

Christos