topic Jabber and Voicemail Access in Collaboration Applications

Jabber and Voicemail Access

alfonso.cornejo — Sun, 17 Mar 2019 22:18:19 GMT

Hello,

I've configured CUCM and IM&P v9.1 and jabber client 9.2(1), the chat and the calls work fine but when I try to log in Phone Accounts -> Voicemail I get an error about the credentials, I have all integrated with Active Directory and the user and password that I'm using for voicemail is the same that I use to log in the jabber client wich worked fine.

Here I attached the error screen.

What do you think can be causing this??

Thanks in advance.

Jabber and Voicemail Access

alfonso.cornejo — Thu, 13 Jun 2013 16:08:02 GMT

At the end I did the integration CUC - LDAP and it worked!

The documentation doesn't tell you that the CUC - LDAP integration is a must in order to have the Voicemail working in the Jabber. (Or I didn't find it)

Jabber and Voicemail Access

orochi_yagami — Fri, 14 Jun 2013 08:47:33 GMT

Hi Alfonso,

Are you sure about the statement "CUC-LDAP integration is a must" in order to have voicemail working in Jabber?

If the environment doesn't have LDAP, means they can't use Voicemail over Jabber?

TIA

Jabber and Voicemail Access

Lukasz Pilatowski — Fri, 14 Jun 2013 10:28:43 GMT

Hi,

LDAP integration just add you ability to use one password for all services (so user won't have to enter it again).

You can use VM withoud LDAP ... but then user will have to enter his creditentials in Jabber Options.

If you sync your VM users from CUCM (not LDAP sync) just change Web Application password for this user and try to enter it in Jabber.

Cheers

Jabber and Voicemail Access

alfonso.cornejo — Sat, 15 Jun 2013 22:31:02 GMT

Hi Orochi,

In my case, I had my cucm integrated with ldap and in my cuc I imported the users from the cucm not directly from LDAP and as far as I can see that doesn't work.

I guess if you have your cucm integrated with ldap you must integrate your cuc with ldap too in order to have the credencials for cucm and cuc syncronized, it seems that cuc does not import the LDAP password from cucm.

I tested the option that Lukasz explained but it didn't work for me, I guess is 'cause my LDAP scenario and maybe it will work in a local cucm users scenario.

Regards,

Jabber and Voicemail Access

alfonso.cornejo — Sat, 15 Jun 2013 22:31:34 GMT

Thanks Lukasz!

Jabber and Voicemail Access

Miguel Angel Escobar Rincon — Tue, 14 Jan 2014 20:42:48 GMT

Hi every body,

I have some problems but not with all the users, is only working with 3 users and the rest of them don't work, I attached the errors that I get when I try to log in Telephony Accounts in the Jabber, I used the Jabber of one User, and from here I introduce my credentials (user and password) and I can get the voice mails (only from de 3 users that is woriking fine), but when I introduce the credentials of the other user I get the error and Can't get the voicemails.

The 127.23.0.7 is the IP address of the Cisco Unity Connection.

Please Help Me I'm stuck with this!

Jabber and Voicemail Access

alfonso.cornejo — Fri, 17 Jan 2014 22:06:32 GMT

Hi Miguel,

How are you importing the users to UC??? if you are doing it from the cucm try importing them directly from ldap.

That worked for me.

Regards,

Had same problem and followed

Ashrafxx — Wed, 29 Mar 2017 00:38:19 GMT

Had same problem and followed this guide to the letter: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_5/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber/configure_voicemail.html and still didn't work even when i changed the service profile settings using this article http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/116517-problem-jabber-00.html

eventually deleted the user and imported from ldap instead of cucm and it started working.

thanks for the advice.