Cisco Jabber client with other telephony devices

iTFennGirl — Sun, 17 Mar 2019 22:14:15 GMT

Hi,

I am completely new to Jabber and just started to understand Cisco jabber client for windows.

I understood that the jabber client supports xmpp for IM and CTI integration with Cisco Call manager for call control.

Is there a provision to integrate the jabber client to non-Cisco devices like Avaya or nortel or an ITS Netrix turret?

Integrate direct or indirect - as in with a plugin

Please do direct to any available documentation that would help

Thanks

Re: Cisco Jabber client with other telephony devices

maoflynn — Fri, 10 May 2013 10:27:50 GMT

Hi,

Welcome to Jabber! Yes, the client supports XMPP and CTI.

And yes you can use your existing Avaya / Nortel phones using a Cisco UC feature called Extend and Connect. No plugin required! It allows Jabber to CTI control any phone with a dialable number, including public phones. You can read more about the Extend and Connect feature here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110010.pdf

To configure it for Jabber for Windows you can follow these instructions:

Regards,

Matt