Which log file should I be looking at for iPad Jabber 9.3?

r-lowe — Sun, 17 Mar 2019 22:12:26 GMT

We have CUCM 8.6.2 along with CUP 8.6.1. Some iPad users have upgraded their iPad Jabber client to version 9.3 and now they are unable to log into the Presence Server. Users get a message indicating that the CUP server cannot be found.

Looking at the logs created by the iPad Jabber client, I see reference to "CupSoapClientImpl" indicating an Internal Server Error and to check the logs. I have pulled the logs from the CUP server, but I´m unsure as to which log file to check.

The CUCM part of the iPad Jabber client 9.3 is working without issues and users can make and receive calls.

2013-04-30 20:49:13.099 Jabber[98:391f] INFO | src/ServiceQueryImpl.cpp(540)| queryComplete | Service complete for 6

CupSoapClientImpl::SetErrorInfo, login fail reason = Internal server error. Ask system admin to check logs

CupSoapClientImpl::SetErrorInfo, login fail reason = Internal server error. Ask system admin to check logs 2013-04-30 20:49:13.099 Jabber[98:391f] INFO | src/ServiceQueryImpl.cpp(540)| queryComplete | Service complete for 6
CupSoapClientImpl::SetErrorInfo, login fail reason = Internal server error. Ask system admin to check logs
CupSoapClientImpl::SetErrorInfo, login fail reason = Internal server error. Ask system admin to check logs

Which log file should I be looking at for iPad Jabber 9.3?

helperez — Fri, 17 May 2013 02:53:51 GMT

Hi All,

This is known issue which is documented in defect CSCtq15767.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtq15767

Regards,

Helio

topic Which log file should I be looking at for iPad Jabber 9.3? in Collaboration Applications

Which log file should I be looking at for iPad Jabber 9.3?

Which log file should I be looking at for iPad Jabber 9.3?