topic Jabber users shown online that are not in Collaboration Applications

Jabber users shown online that are not

darrengragg — Sun, 17 Mar 2019 22:12:36 GMT

I have multiple users that for the last few days are shown as online in jabber for Windows, but are not logged into any machines and therefore not logged into jabber. Any ideas on how to "reset" and prevent this from happening again?

Jabber users shown online that are not

coflaher — Wed, 01 May 2013 14:59:06 GMT

What version are they using?

Is it possible that the users are logged in on the mobile apps?

Jabber users shown online that are not

darrengragg — Wed, 01 May 2013 15:00:29 GMT

No we do not have any deployments outside of the coroporate network. Almost like the status is hung within presence.

Jabber users shown online that are not

coflaher — Wed, 01 May 2013 15:05:24 GMT

Users could download the iphone or android clients. Do you know if that's happening?

Also is it CUPS or Webex backend?

What version of Jabber?

Jabber users shown online that are not

darrengragg — Wed, 01 May 2013 15:07:04 GMT

there is no wireless connectivity to the system and no access setup on the firewall for Jabber to talk through. On-premise CUPS. Mix of jabber 9.0 9.1 and 9.2.

Jabber users shown online that are not

coflaher — Wed, 01 May 2013 16:04:37 GMT

I think you should open a TAC case on this. This is not a known issue.