topic Hi,Do you mind private in Collaboration Applications

CWMS Blast Dial Custom Greeting

c.reece — Mon, 18 Mar 2019 00:26:26 GMT

Does anyone know the file format needed to successfully upload an audio file to CWMS Blast Dial Custom Greeting. I've tried different types of WAV files which says uploaded successfully however in the Blast Dial configuration nothing shows up under Custom Greeting except the drop down menu which gives the only options as Change, Download and Reset.

Thanks.

Hi,Can you please let me know

dpetrovi — Tue, 18 Aug 2015 12:23:00 GMT

Hi,

Can you please let me know where exactly you are trying to perform this customization?

Thank you.

-Dejan

When I log into the CWMS Site

c.reece — Tue, 18 Aug 2015 15:10:32 GMT

When I log into the CWMS Site Admin web portal and under SETTINGS —-> AUDIO —> GLOBAL SETTINGS —-> BLAST DIAL there are 3 headings ( Group Name, Call-In Number and Custom Greeting). Under Custom Greeting there is an option to Upload your own greeting. When I try to upload my custom greeting in WAV format (tried different formats including the recommended format for CUCM) it says it successful however the actual WAV file name does not appear in the drop-down list (as a matter of fact nothing appears). When I dial into the Blast Dial conference it still defaults to the CWMS built-in greeting. Not sure what I am doing wrong.

Hi,Do you mind private

dpetrovi — Tue, 18 Aug 2015 15:34:42 GMT

Hi,

Do you mind private messaging me the wav file you are trying to use so I can test it in the lab?

-Dejan

I actually just posted the

c.reece — Tue, 18 Aug 2015 16:47:17 GMT

I actually just posted the WAV file as a txt file (won't let me upload with .wav extension).

Colin

Sure.I'll try with that one,

dpetrovi — Tue, 18 Aug 2015 17:00:33 GMT

Sure.

I'll try with that one, and also play a little bit with the other WAV files.

I'll let you know of my results.

-Dejan

Cool...thanks.

c.reece — Tue, 18 Aug 2015 17:05:00 GMT

Cool...thanks.

Hi Colin,Quick question, do

dpetrovi — Tue, 18 Aug 2015 17:40:44 GMT

Hi Colin,

Quick question, do you know if your wav file was created with the following settings:

All WAV files must be in 8-KHz, 8-bit, 64-kbps, mono, CCITT u-law (G.711) format.

The file provided doesn't work in my lab. However, the prompts I used from the existing prompts pool on the system worked fine.

Please, try to create your custom prompt using the above specifications and upload it to your Blast Dial Meeting, and let me know if it works (I expect it to work fine)

-Dejan

P.S. I will try to convert your prompt to the correct specification using some tools, but cannot guarantee success. I'll let you know.

Attached is the format I

c.reece — Tue, 18 Aug 2015 18:45:37 GMT

Attached is the format I converted the file to based on the specs outlined above...for some odd reason it still isn't working. I even put the cluster in Maintenance Mode to add and still nothing. Verify strange.

Hi Colin,We played with some

dpetrovi — Tue, 18 Aug 2015 19:43:37 GMT

Hi Colin,

We played with some tool in the lab and converted the original file to the appropriate format. I tested with that file in the lab and it worked.

No Maintenance Mode is needed.

Please rename the attached file to .wav and see if you can use it.

Of course, this prompt is played to the participant that is called out once the meeting is started.

-Dejan

Colin,I tested with this

dpetrovi — Tue, 18 Aug 2015 19:47:28 GMT

Colin,

I tested with this latest file you've shared with me and it is working in my lab as well.

Can you share more details about how you are testing it?

Thank you.

-Dejan

Hi Colin, I am just following

dpetrovi — Wed, 19 Aug 2015 12:50:12 GMT

Hi Colin,

I am just following up to see if you were able to install the greeting successfully and test.

Thank you.

-Dejan

Hi, My apology for taking so

c.reece — Thu, 20 Aug 2015 20:36:53 GMT

Hi,

My apology for taking so long to get back with you (had a busy couple of nights @ work). So the customized Blast Dial greeting does work when CWMS places an outbound call to the attendees however what is really strange is the file name does not show up in the Admin Portal under Audio -->> Global Settings -->> Blast Dial. Nothing shows up there other than the drop down menu which gives you the option to Change, Download or Reset. What I am curious to know is if that is normal or should the file name be listed? I also updated CWMS to the latest version which is 2.5.1.5051 last night and still the same thing.

I just attached a screenshot where under Custom Greeting there is just the Drop Down Menu where you can either Change, Download or Reset.

Colin

Hi Colin,That is normal

dpetrovi — Thu, 20 Aug 2015 21:15:53 GMT

Hi Colin,

That is normal behavior. My lab is on 2.5 MR5 Patch 1 and that is what is expected. The fact that you have options to modify the file and not just to Upload is the only indicator that the custom file has been uploaded.

If you want this to be improved, I would recommend clearly defining what you would like to see and share this feature description with your Cisco Account Team. They can submit the enhancement request to Product Management for further consideration.

I hope this helps.

-Dejan

Hello Guys,

Bar1s — Thu, 03 Dec 2015 14:07:15 GMT

Hello Guys,

I have 2.5.1.6139.B-AE version but it does not have custom greeting option on blast dial.

Which version has custom greeting option for blast dial ?

And

Second question. How can I suppress "Press 1" thing and attendants can join blast dial meeting directly ?

Regards,

Baris

Hi Baris,

dpetrovi — Thu, 03 Dec 2015 18:32:12 GMT

Hi Baris,

When you create Blast Dial Group in CWMS Administration > Settings > Audio section, you will have an option to upload Custom Greeting:

As for suppresing "Press 1" feature, there is nothing specific to Blast Dial that you can disable. You can disabled this feature globally on the system for regular meetings, but this is not affecting Blast Dial meeting. For Blast Dial meeting this is hard coded in the product.

-Dejan

Hi Dejan,

Bar1s — Wed, 23 Dec 2015 12:54:01 GMT

Hi Dejan,

Thank you for replying.

I uploaded custom greeting message. That message for attendants.

But Caller going to hear system messages, so I wanted to changed some audio prompts.

Finally, I fully customised.

Also may be, blast dial has to be custom greeting for caller.

It could be option that suppressing "Press 1". Because it is going to use of emergency situation. Nobody does not want to press 1 while joining to conference in emergency situation.

Regards,

Baris.