topic Jabber can not connect to the softphone, in Collaboration Applications

Jabber can not connect to the softphone,

master002 — Sun, 17 Mar 2019 22:10:38 GMT

Hello,

Could anyone help with Jabber issue - cannot connect to the softphone? Only one jabber client got this issue, others are working properly.

Thanks!

Laptop OS: Windows 7

Jabber: 9.1

. Run "show connection status" on Jab:

Softphone - Unhealthy

Status: Not Connected

Reason:Make sure your computer is connected to the network. If you are having problems connecting to the network contact your system administrator.

Address: 10.2.16.150 (CCMCIP)

Protocol: CCMCIP

. on CUCM8, the device(CSF) status and IP address are unknown

I captured the Jabber log.

Master002

Jabber can not connect to the softphone,

Jaime Valencia — Thu, 18 Apr 2013 22:34:20 GMT

If the same user/pwd works on other computers, I'd think it's related to the windows config, there might be a firewall, antivirus, a program that's causing the problem, etc.

Something particular to that computer.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

Re: Jabber can not connect to the softphone,

Muhammad Maqsood Mushtaq — Thu, 18 Apr 2013 23:28:28 GMT

Hi Master002,

As per logs, client cannot ping the CCMCIP server 10.2.16.150 from this machine:

2013-04-18 12:32:49,852 INFO [0x00000b1c] [ystemmonitor\src\NetworkMonitor.cpp(386)] [network-monitor] [NetworkMonitor::isIpAddressReachable] - Unable to ping [10.2.16.150]. Destination unreachable

ICMP Ping Request is required by Jabber to enable phone control.

Thanks,

Maqsood

Jabber can not connect to the softphone,

master002 — Wed, 24 Apr 2013 17:16:15 GMT

Thanks for the reply. The issue resolved by updating the user Windows 7 account security level.

I noticed the PING request failed, but were not aware that it was related. Thank you for pointing out, Maqsood.

Just wonder if any document/link shows " ICMP Ping Request

is required by Jabber to enable phone control. " Is it a hidden requirement?

Thanks again,

master001

Jabber can not connect to the softphone,

amritesh.anand — Thu, 13 Jun 2013 18:24:30 GMT

Hi Master002,

I have the same issue. I am able to Ping CUCM server (CCMIP) from my windows 7 PC but CCMIP status on jabber client is unknown.

CUCM - 9.1

CM and IM - 9.1

Jabber for windows - 9.2 installed on windows 7 with firewall disabled and no Anti Virus

Regrads,

Anand

Re: Jabber can not connect to the softphone,

master002 — Sat, 17 Aug 2013 19:27:39 GMT

Sorry Anand. Is issue resolved?

If not, could you capture the log? or run show connection (sth. like this) from Jabber, let's see what goes wrong.

Master002