topic 9 Prepend in Collaboration Applications

9 Prepend

jsmcniel88 — Tue, 26 Mar 2019 03:50:13 GMT

Currently we use the enterprise parameters to pre-pend a 9 to incoming calls (except voice mail ports) so that the IP phones in missed call history will allow call backs.

For Jabber I am prepending the 9 in application dial rules to take care of click to call etc.

Now the big issue is that in the Jabber missed calls there is already a 9 in the missed calls so when you hit call back from Jabber the 9 gets pr-pended and you are left with:

99XXX-XXX-XXXX and thus resulting in a Call Failed.

Does anyone know the correct way to handle this so that the missed calls will work in jabber AND on the ip-phone?

Thanks!

9 Prepend

Chris Deren — Wed, 20 Mar 2013 18:57:07 GMT

The adjust your application rule to only prefix 9 for specific number length.

Chris

Re: 9 Prepend

jsmcniel88 — Wed, 20 Mar 2013 19:01:16 GMT

Can you elaborate on your idea?

Right now I have:

10 digits for local

and

11 for LD

Re: 9 Prepend

Chris Deren — Wed, 20 Mar 2013 19:09:25 GMT

I guess you can have the following dial rules defined, just a thought I have not tried it:

Name: 11-digits-prefix, number begins with 91, number of digits 12, total digits to remove: 0

Name: 11-digits-no-prefix, number begins with 1, number of digits 11, total digits to remove: 0, prefix 9

Name: 10-digits-prefix, number begins with 9, number of digits 11, total digits to remove: 0

Name: 10-digits-no-prefix, number of digits 10, total digits to remove: 0, prefix 9

HTH,

Chris

Re: 9 Prepend

jsmcniel88 — Wed, 20 Mar 2013 19:28:07 GMT

Looks like this took care of it

Number begins with 9 (Since all calls come in with the 9 pre-pend)

Number of digits 11 (all calls come in with area code without a 1 making local and LD 11 digits)

Digits to remove - 1 (strip the 9)

Prefix 9 (re-add)

Problem is define digits to remove or prefix they cannot be blank.

I had tried this once but I must not have restarted my Jabber client. Very important

Thanks for the brain storm!

Re: 9 Prepend

Maic Naatz — Tue, 02 Jul 2013 12:46:54 GMT

It seems that the application dial rule only runs on outbound calls. So you cannot stripe the leading 9 on incoming calls. So i am searching for a solution to delete the PSTN access number only on Jabber Clients. Access number is needed for IP-Phones.