topic Change Decline forward from voicemail to another number in Collaboration Applications

Change Decline forward from voicemail to another number

skirk1983 — Sun, 17 Mar 2019 21:49:02 GMT

Hi,

When a users clicks on Decline the call is forwardet to our Unity Connection server. I have not configured VM for all of our users and a UC prompt plays. The caller however can't use the menu when the called user haven't VM setup. Can I change the forward to another number or so it plays a busy tone or something?

Running J4W 9.1

Thanks

Kristian

Change Decline forward from voicemail to another number

Muhammad Maqsood Mushtaq — Fri, 23 Nov 2012 17:26:53 GMT

Hi Kristian,

Yes, this can be done in CCM in the same way you configure voicemail pilot number. You can then create a new voicemail profile with this number and assign it to all users for whome voicemail is not configured.

Thanks,

Maqsood

Change Decline forward from voicemail to another number

skirk1983 — Mon, 26 Nov 2012 15:16:48 GMT

Thanks I added the Busy application in our UCCX. Now users that don't have a VM configured hears a busy tone.

Best regards

Kristian

I'm having the same problem.

spazziani — Wed, 06 Jan 2016 15:43:51 GMT

I'm having the same problem. Did you solve the problem ?

CUCM 9.1

CUIMP 9.1

I've been configured Voice Mail profile with Voice Mail Port and Hunt Pilot, Hun List, Line Group but I couldn't decline the call. When I press the button decline it doesn't work.

I've been configured Voice Mail Profile and a DN for example:

Voice Mail Profile number 5060

Directory number associated with device number 5060 too.

When I try do decline the call it doesn't work.

I don't have Unity Connection do send the call to it.