topic Hi, im facing problems with in Collaboration Applications

Cisco Jabber For Windows Auto-Update

AmbryTodd — Sun, 17 Mar 2019 21:45:49 GMT

I looked through the docs and saw I can do auto-updates for cisco jabber but I dont know what the file name needs to be to upload to the TFTP on the CUCM. Do I edit and add it to the jabber-config.xml file or is it a seperate file? and am I just adding whats below to push the latest version? Also do i need to restart any services once change it made to test it?

<DownloadURL>http://www.webserverlocation.com/downloads/CiscoJabberSetup.msi</DownloadURL>

</JabberUpdate>

Re: Cisco Jabber For Windows Auto-Update

jsmcniel88 — Tue, 06 Nov 2012 21:54:28 GMT

I can tell you how I am accomplishing this:

In my Jabber-config.xml I am pointing it to a XML file in on a IIS server in my network:

http://10.131.241.129/updates/update.xml

(This happens to be the same server that is serving up my contact photos, just a seperate directory for updates).

In here I place my updated MSI install file and the updates.xml:

12296

9.1.0

There is A New Version Of Cisco Jabber, Please update.

http://10.131.241.129/updates/CiscoJabberSetup.msi

Jabber opens up and checks against this version. If it is diffrent it updates. Only thing on your CUCM TFTP is the jabber-config.xml pointing to the web directory.

HTH

Cisco Jabber For Windows Auto-Update

AmbryTodd — Tue, 06 Nov 2012 22:45:51 GMT

Do I need to restart any services after making the changes to the jabber-config.xml and upload it to tftp? or should i be able ot sign out and back in to jabber for it to take affect? because I did your idea and its not working. I also changed the path to the pictures folder to a new web server and its still poinitng to the old one.

Cisco Jabber For Windows Auto-Update

AmbryTodd — Tue, 06 Nov 2012 22:53:18 GMT

as a note this is what my jabber-config.xml file looks like

UDS

http://usav1svporp1/employee_photos/%%uid%%.jpg

true

.exe;.msi

false

presence

http://usav1svporp1/cisco/jabber-update.xml

and here is what the jabber-update.xml looks like

12296

9.1.0

There is A New Version Of Cisco Jabber, Please update.

http://usav1svporp1/cisco/CiscoJabberSetup.msi

is something wrong? is the updateUrl in the wrong spot?

Cisco Jabber For Windows Auto-Update

jsmcniel88 — Tue, 06 Nov 2012 23:03:23 GMT

As a good rule I restart the TFTP service anytime I upload a new file to CUCM tftp.

Did you use the Jabber-Config generator located here?

https://supportforums.cisco.com/docs/DOC-25778

Cisco Jabber For Windows Auto-Update

AmbryTodd — Tue, 06 Nov 2012 23:05:55 GMT

I see what I did wrong on the jabber-config.xml below is the correct change

http://usav1svporp1/cisco/jabber-update.xml

however it will not update old clients. On mine I already had the correct version so it said I was up to date. however trying to do the update on an older client it tries to download the package and then says "Cannot download the file" I checked the path its correct. the client is on 9.0.1 however i installed 9.0.5 just as a test and it updated no problem.

Can you not jump that far ahead?

Cisco Jabber For Windows Auto-Update

jsmcniel88 — Wed, 07 Nov 2012 15:52:39 GMT

Ok I installed 9.0.1 in my lab and let auto update run. Everything upgraded just fine to 9.1.0.

Cisco Jabber For Windows Auto-Update

AmbryTodd — Wed, 07 Nov 2012 15:58:23 GMT

I cannot seem to get this one client to update. it is an x64 win7 machine. Does the update process have problems with x64?

Cisco Jabber For Windows Auto-Update

Paul McGurn — Fri, 03 May 2013 21:26:04 GMT

I can confirm that going from 9.1 to 9.2 on Windows 7 x64 works, if that helps.

Hi, im facing problems with

Leonardo Oliveira — Thu, 08 May 2014 22:44:42 GMT

Hi, im facing problems with this config. If someone have this "feature" enabled, please, can appoint me what is missing in my files ??

im my jabber-config.xml I put the correct config:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Client>
<UpdateUrl>http://WEBSERVER/update.xml</UpdateUrl>
</Client>
<Options>
<StartCallWithVideo>false</StartCallWithVideo>
<ShowOfflineContacts>false</ShowOfflineContacts>
</Options>
<Presence>
<PresenceServerAddress>IP_CUPS</PresenceServerAddress>
</Presence>
<Policies>
<Screen_Capture_Enabled>true</Screen_Capture_Enabled>
<File_Transfer_Enabled>true</File_Transfer_Enabled>
<Disallowed_File_Transfer_Types>.rar;.zip;.mp3</Disallowed_File_Transfer_Types>
<Video_Disabled>false</Video_Disabled>
</Policies>
<CUCM>
<PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom>
</CUCM>
</config>

im my update.xml:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<JabberUpdate>
<App name="JabberWin">
<LatestBuildNum>18474</LatestBuildNum>
<LatestVersion>9.7.0</LatestVersion>
<DownloadURL>http://WEBSERVER/CiscoJabberSetup.msi</DownloadURL>
</App>
</JabberUpdate>

When I try to update the Jabber I receive the error message "unable to contact the server". But if I insert the URL http://WEBSERVER/CiscoJabberSetup.msi im my browser, I can download the file normally.

Any help will be appreciated.

You have probably checked

jsmcniel88 — Thu, 08 May 2014 23:19:26 GMT

You have probably checked this but have you checked permissions on your www root?

Also can you hit the XML file in a browser?

http://WEBSERVER/update.xml

@jsmcniel88 Yes, I can

Leonardo Oliveira — Fri, 09 May 2014 14:34:08 GMT

@jsmcniel88

Yes, I can open the update.xml in my browser, I´m using a simple http server in my workstation to perform the tests. =/