topic Jabber 9.1 on Windows 8 with Office 2010/2013 in Collaboration Applications

Jabber 9.2.x on Windows 8 with Office 2010/2013

muranskycotech — Sun, 17 Mar 2019 21:45:21 GMT

Running Jabber 9.2.2 on Windows 8 Professional 64-bit, and I'm running into a strange issue with the WebEx MAPI Component (wbxcOIEx.exe).

When I logon to Jabber, it connects perfectly fine. However, the wbxcOIEx.exe process will completely lock my Outlook .ost file and prevent Outlook from opening. Outlook then produces this error message:

---------------------------

Outlook Data File

---------------------------

The file C:\Users\Aaron\AppData\Local\Microsoft\Outlook\Aaron.ost is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer.

---------------------------

If I manually kill off the WebEx process, Jabber continues to function exactly as expected AND Outlook launches and works perfectly as well. [UPDATED: See post later in the thread for solution to this first issue. --6/12/2013]

I'm also having issues with Outlook no longer showing Presence status nor is Click to Call working. [UPDATED: I'm still seeking a solution to this issue. --6/12/2013]

Jabber 9.1 on Windows 8 with Office 2010/2013

andreschwier — Mon, 12 Nov 2012 15:51:17 GMT

Having exactly the same issue(s) with Windows 8 and Office 2013 RTM.

I have WebEx Accounts configured.

Jabber 9.1 on Windows 8 with Office 2010/2013

nicagraves — Thu, 10 Jan 2013 18:57:48 GMT

We are having the same issue but with Windows 7 and Office 2010 and Jabber 9.1.1. Did you ever find a solution?

Jabber 9.1 on Windows 8 with Office 2010/2013

muranskycotech — Thu, 10 Jan 2013 18:59:50 GMT

No, I still have this issue... regardless of combination of Office 2010/2013 and Windows 7/8 64-bit. I haven't done any testing on 32-bit Windows.

Jabber 9.1 on Windows 8 with Office 2010/2013

nicagraves — Thu, 10 Jan 2013 19:01:17 GMT

Ok thanks. We have a TAC open with Cisco so I'll let you know if they provide a solution.

Jabber 9.1 on Windows 8 with Office 2010/2013

andreschwier — Sat, 02 Feb 2013 21:16:30 GMT

Hi all,

any news about this?

Thx

Andre

Jabber 9.1 on Windows 8 with Office 2010/2013

nicagraves — Mon, 04 Feb 2013 16:00:19 GMT

For us it turned out to be unrelated to Jabber. We use a program called Viewfinity to manage administrative rights on our workstations. We accidentally disabled a Viewfinity policy that was allowing admin rights on the Jabber app so because the policy gave the user specific rights during the install, when we disabled it, the rights were taken away which caused that odd behavior.

So, I guess if you're having this issue, maybe look into the admin rights and possibly group policies that could be interfering with Jabber on your workstations.

Jabber 9.1 on Windows 8 with Office 2010/2013

muranskycotech — Mon, 04 Feb 2013 16:16:36 GMT

Unfortunately, my case is a clean install of Windows 8 with no group policy applied and the user has admin rights.

Thanks for the feedback though... hopefully it might help others with this issue.

Jabber 9.1 on Windows 8 with Office 2010/2013

Ilya Geraskin — Wed, 17 Apr 2013 11:30:13 GMT

Hi,

If you still have a problem with Presence and Click to Call in Outlook 2013 you can check this:

Reg key

[HKEY_CURRENT_USER\Software\IM Providers\Cisco Jabber]

should have value:

"UpAndRunning"=dword:00000002

Jabber 9.1 on Windows 8 with Office 2010/2013

muranskycotech — Mon, 22 Apr 2013 20:58:05 GMT

That was already set and has had no impact whatsoever.

Jabber 9.1 on Windows 8 with Office 2010/2013

andreschwier — Wed, 24 Apr 2013 08:07:55 GMT

I also can confirm that have the REG KEY Settings but still have the same issue.

Re: Jabber 9.1 on Windows 8 with Office 2010/2013

muranskycotech — Wed, 24 Apr 2013 12:18:24 GMT

I was able to fix part of the issue by setting CiscoJabber.exe, wbxcOIEx.exe, and wbxcOIEx64.exe processes for Compatibility Mode to Always Run as Administrator. To do this, do the following:

Navigate to C:\Program Files (x86)\Cisco Systems\Cisco Jabber ... (Program Files if 32-bit system.)
Find the wbxcOIEx.exe file.
Right Click and Click Properties
Click the Compatibility tab.
I recommend clicking the Change for all users button.
Check Run as Administrator
Click OK until you're back to Explorer.
Find the CiscoJabber.exe process and set it the same way (it may also be required for other features).
Find the x64 folder, and set the wbxcOIEx64.exe process the same way.

This will fix the OST locked issue of this thread. I'm still not able to use C2C or Presence in Outlook 2010 or 2013, however. So I'm still missing something on that side.

Jabber 9.1 on Windows 8 with Office 2010/2013

andreschwier — Fri, 17 May 2013 19:14:27 GMT

When doing the chnages 1-8 from the previous post i still face the same problem and outlook will not start. (2013)

Both files are set to "Run as Administrator".

---------------------------

Outlook Data File

---------------------------

The file C:\Users\Aaron\AppData\Local\Microsoft\Outlook\xxxx.ost is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer.

---------------------------

When ending te process via task manager (wbxcOIEx.exe) I can confirm Outlook is starting.

When I first start Outlook and afterwards Jabber (Version 9.2.1 Build 606) I face no problem.

But Presence is still not working with Office 2013 on Windows 8. REG Keys were not the problem are are set correctly.

Andre

Jabber 9.1 on Windows 8 with Office 2010/2013

amir_rohani — Fri, 24 May 2013 07:17:15 GMT

Hi guys, same issue here! (Office 2013 and Jabber 9.2)

I can either open outlook or Jabber at a time. it seems like the OST file gets locked to one of the programs! I've had them running for a few weeks with no issues and all of a sudden started getting this today! I deleted some Local and temp files from my profile, just wondering if that has anything to do with it or just a coincidence

Thanks

Re: Jabber 9.1 on Windows 8 with Office 2010/2013

muranskycotech — Wed, 12 Jun 2013 14:28:44 GMT

To Andre and Amir,

Make sure you read my post above about the OST locking, and follow it precisely for all three files. That should resolve the issues you're having. Also, you must be at least 9.2.1 or later. I can't confirm this works on prior versions.

Re: Jabber 9.1 on Windows 8 with Office 2010/2013

muranskycotech — Wed, 12 Jun 2013 14:30:42 GMT

I'm still looking for a solution for C2C/Presence Integration in Outlook 2010/2013 on Windows 8. I've verified multiple registry settings and cannot find a solution, but it's very aggravating. I can't imagine there are deep-rooted core changes to the app required here.

Jabber 9.2.x on Windows 8 with Office 2010/2013

muranskycotech — Fri, 21 Jun 2013 15:37:08 GMT

Well, I have upgraded to 9.2.2, which supposedly brings compatibility with Outlook 2013 and Windows 8, and yet both of these issues persist.

The original OST file lock issue is back, and sure enough my previous fix of Admin Rights isn't working now. Very freaking aggravating.

Additionally, I still cannot get Presence to work in Outlook 2013.

The lack of responses from Cisco on this are becoming very aggravating. It's no wonder people prefer Lync.

Jabber 9.2.x on Windows 8 with Office 2010/2013

Muhammad Maqsood Mushtaq — Fri, 21 Jun 2013 18:32:58 GMT

Hi,

Sorry for the delayed response. I have forwarded the problem description to the relevant team so they can try to reproduce it.

Regarding presence, can you check if following keys are present in registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers\Cisco Jabber] "FriendlyName"="Cisco Jabber" "GUID"="{83CE44B6-A512-4199-9766-38357A9108E8}" "ProcessName"="CiscoJabber.exe"

Thanks,

Maqsood

Jabber 9.2.x on Windows 8 with Office 2010/2013

muranskycotech — Fri, 21 Jun 2013 18:52:07 GMT

Thank you for the response!

Can you please clarify exactly what registry settings are required for Outlook Presence?

So far I have:

[HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers\Cisco Jabber]
"FriendlyName"="Cisco Jabber"
"GUID"="{83CE44B6-A512-4199-9766-38357A9108E8}"
"ProcessName"="CiscoJabber.exe"

[HKEY_CURRENT_USER\Software\IM Providers\Cisco Jabber]
"UpAndRunning"=dword:00000002

[HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0\Outlook\IM]
"EnablePresence"=dword:00000001
"Enabled"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\IM]
"EnablePresence"=dword:00000001
"Enabled"=dword:00000001

Jabber 9.2.x on Windows 8 with Office 2010/2013

andreschwier — Fri, 21 Jun 2013 19:05:44 GMT

Having these Reg Settings now set. (Manually as they were not there) :

[HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers\Cisco Jabber] "FriendlyName"="Cisco Jabber" "GUID"="{83CE44B6-A512-4199-9766-38357A9108E8}" "ProcessName"="CiscoJabber.exe"

I had a fresh Windows 8 64Bit with Office 2013 64Bit. Jabber Version 9.2.2 Build 3271 installed. But still facing the same problems. No presence and no Click to Dial.

I also get the OST File Lock issue, but only when starting Jabber as Administrator. If not the error message does not appear.

Cheers

Andre