topic Re: Screen Captures.. in Collaboration Applications

Screen Captures..

jmachiggins — Sun, 17 Mar 2019 21:41:16 GMT

I have a client using the latest version of Jabber with the latest release of CUPS and they are trying to use the screeen capture feature. They get an error every time that says the Screen capture could not be delivered. I can find almost no information on this feature at all. Has anyone had similar issues and if so how did you fix them?

Thank You,

Justin

Screen Captures..

Victor Circelli — Wed, 10 Oct 2012 12:56:50 GMT

Hi Justin,

Please let me know if/when you solve this.

I'm having the same problem and also problem with file transfer.

Victor.

Screen Captures..

Muhammad Maqsood Mushtaq — Wed, 10 Oct 2012 14:32:00 GMT

Hi,

Could there be a group policy in your setup which is responsible for firewall settings on the clients causing the problem?

Thanks,

Maqsood

Screen Captures..

Victor Circelli — Wed, 10 Oct 2012 14:36:47 GMT

Hi Maqsood,

In my case, it was working and stopped from a day to another.

I don't believe that this was caused by any firewall or policy.

Screen Captures..

Muhammad Maqsood Mushtaq — Wed, 10 Oct 2012 15:04:59 GMT

Hi,

I suggest to raise a TAC case for further assistamce.

Thanks,

Maqsood

Re: Screen Captures..

mulkeyinc — Wed, 10 Oct 2012 18:45:27 GMT

I am having similar issues. With some users it works just fine sending/receiving. Other users can receive a screen capture but can't send one. Please post a solution if found. Thanks!

Re: Screen Captures..

jmachiggins — Tue, 16 Oct 2012 15:57:46 GMT

I have not confirmed that this is my problem yet but make sure nothing is blobking port 1080 on your endpoints or networks. I'll update when I know if this is my issue for sure.

Re: Screen Captures..

mulkeyinc — Tue, 16 Oct 2012 16:09:56 GMT

My problem is one particular user can't send so I don't think it's a port block issue. Receving for this user works fine and send/receive for other users does as well.

Re: Screen Captures..

Anthony Neace — Thu, 13 Dec 2012 18:25:28 GMT

I was having a similar issue I restarted the xcp router service which will disconnect all of your users .. This corrected our issue I will continue to monitor and post anything else I cam find we are in the process of deploying enterprise wide to 2500 users..

Screen Captures..

mark fitzgerald — Wed, 19 Jun 2013 17:29:33 GMT

We are still experiencing this issue. Has anyone found a cause?

Screen Captures..

Jim Cook — Wed, 18 Sep 2013 14:33:57 GMT

We are also having this issue. Has anyone found a solution?

Re: Screen Captures..

mark fitzgerald — Wed, 18 Sep 2013 14:48:11 GMT

Jim,

Not sure if you're using Actiance for compliance, but we are. We are supposed to be getting a patch from Actiance to fix this. I guess something about how they handle the screen capture chat message sequencing was causing the issue.

Cisco development said:

"We have looked at the log files and identified the problem with the message sequencing.

The sequence for the image transfer captured in the logs consists of 1 initial "message" stanza and 2 "iq" stanzas.

The initial "message" is sent to the Actiance compliance server and a "HANDLE" reply is received.

The "iq" stanzas are processed when the reply is received by the CUP server (they don't go to the Actiance server).

A new message is received from the Actiance server (which is a copy of the initial message) which then CUP server routes to the client. Due to this flow the initial message is received after the 2 "iq" stanzas.

Where we are now:

Actiance development said: "Engineering is in the process of testing a new jar file that will send PASS response for screen capture transfer in CUPS instead of HANDLE response. "

Hope that helps. I will update this if it works.

Re: Screen Captures..

Jim Cook — Wed, 18 Sep 2013 17:07:31 GMT

Unfortunately we don't use Actiance. Thank you very much though.

Screen Captures..

Jean-Christophe Majchrzak — Fri, 06 Dec 2013 11:03:29 GMT

Same issue. If someone has already involved TAC is there a solution ?

Check the following registry

tudortelecom — Mon, 11 Aug 2014 13:21:27 GMT

Check the following registry path and ensure its pointing to %USERPROFILE%\Pictures.

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

This fixed our situation where screenshots on the clipboard would immedielty be transformed into a black X.

I'm sorry to resurrect such

mbaker33 — Wed, 04 Feb 2015 16:02:31 GMT

I'm sorry to resurrect such an old thread, but has anyone found a fix for this? We are seeing this on a few users, and nothing seems to fix it.

Thanks,

Mark

Same issue here, as of the

cceykovsky — Tue, 10 Mar 2015 20:20:34 GMT

Same issue here, as of the last month or two. It does work mostly, but then fails to send with "This screen capture could not be delivered"

Re: Same issue here, as of the

gretchen1983 — Tue, 13 Feb 2018 20:33:37 GMT

I can't receive images from anyone, but I can send images. How do I fix this?

testing procedure:

Open Paint

scribble a little

click 'Select'

select some of your scribble

control-C

go to Jabber

control-V to paste the image in the box
'send'

I go to someone else's machine (their jabber account) and do the above, and send to myself.

I don't receive any images on my machine from other people, but text messages work fine back and forth.

I just receive this message instead of the images:

This screen capture could not be delivered

Has anyone figured out a fix?