topic Jabber 9.1 softphone sound starts first after a couple of second in Collaboration Applications

Jabber 9.1 softphone sound starts first after a couple of seconds

Maciej Karpinski — Tue, 26 Mar 2019 03:49:17 GMT

We have a problem with Jabber for Windows 9.1, if I make or receive a call Jabber softphone starts sending sound 5-7 seconds after the call is setup, before that nobody can hear me. I can also see that the "Start my video" button appears at the same time thet the client starts sending sound.

While it says calling I can hear the other side but they can not hear me.

The timer starts counting first when the other part can hear me.

Jabber 9.1 softphone sound starts first after a couple of second

Maciej Karpinski — Fri, 26 Oct 2012 14:08:23 GMT

Problem solved with a reboot but it seems to be something that is coming back after a couple of days.

Jabber 9.1 softphone sound starts first after a couple of second

Christos Georgiadis — Thu, 01 Nov 2012 22:38:51 GMT

Hey Maciej,

Are you on softphone or deskphone ?

When this happens it would be useful to have a look at the media negotiation and see if there is any delay establishing media on the jabber side.

HTH,

Christos

Jabber 9.1 softphone sound starts first after a couple of second

Muhammad Maqsood Mushtaq — Fri, 02 Nov 2012 13:06:47 GMT

Hi Maciej,

Your problem description closely matches a known issue with 9.1 release. When this happens again can you do following?

Go to the Services on your PC
Manage Computer -> Sevices and Applications
Then look for Cisco Media Services and check that it is enabled and started.
If it is not started then right click on the service and click start.

We have got reports where medianet is installed but not started on PC. This causes the delay similar to what you are seeing. I will provide defect ID if you are hitting this problem.

Thanks,

Maqsood

Jabber 9.1 softphone sound starts first after a couple of second

VLT06 — Sun, 09 Dec 2012 20:37:27 GMT

Hi Maqsood,

Was there a defect ID for this?

We are hitting this quite a bit since rolling out 9.1 however only seems to be on internal calls only???

Cheers!

Jabber 9.1 softphone sound starts first after a couple of second

Muhammad Maqsood Mushtaq — Mon, 10 Dec 2012 14:19:48 GMT

Hi James,

Can you try 9.1(1) that was released last week? It contains the fix for this issue. If your problem is not resolved after upgrade, then please raise a TAC case.

Thanks,

Maqsood

Jabber 9.1 softphone sound starts first after a couple of second

VLT06 — Mon, 10 Dec 2012 20:36:53 GMT

Thanks Maqsood,

Yes, starting the service did resolve the issue.

Although we have downloaded 9.1.1, we want to put it through some testing as we don't want to deploy to thousands of users if it has more bugs then the previous version (9.1.0). We already made that mistake deploying 9.1.0 over 9.0.5.

Cheers!