topic No, this still not possible. in Collaboration Applications

Jabber and IP Phone 8945 call history synchronisation

Jean-Christophe Majchrzak — Sun, 17 Mar 2019 21:34:42 GMT

We're running 8945 IP Phones and CUPC 8.5.5 and a few Jabber 9.0.4 in a CTI deskphone mode.

Currently both call history are linked to the device. No synchronisation between IP Phone and CUPC / Jabber.

Even the missed calls count is not cleared on both sides when the user looks at the call history. For example if the user looks at the IP Phone call history because it indicates missed calls and the clears the counter, the Jabber still showing the same missed calls count.

Any improvement in the future ?

Thanks,

Jabber and IP Phone 8945 call history synchronisation

Muhammad Maqsood Mushtaq — Wed, 29 Aug 2012 15:28:26 GMT

Hi Jean,

No, there is nothing planned at the moment to provide any synchronization between call history. I will suggest to open a feature request via Cisco TAC.

Thanks,

Maqsood

Hello, Considering this is

Tim Schneider — Mon, 25 Aug 2014 09:57:08 GMT

Hello,

Considering this is already 2 years old, I might ask if this feature is implemented yet or if it still isn't in the focus of development.

Thanks for any reply!

Answer remains the same, you

Jaime Valencia — Thu, 28 Aug 2014 02:53:17 GMT

Answer remains the same, you might also want to submit a PER so the BU investigates if this feasible in the first place.

Hello Jaime,one of our

johannes.wendling — Thu, 09 Apr 2015 09:07:07 GMT

Hello Jaime,

one of our customers asked for that synchronized call history.

Is there any news on it?

Thank you, Johannes

No, this still not possible.

Jaime Valencia — Thu, 09 Apr 2015 13:45:55 GMT

No, this still not possible.

very bad. this is a must have

schramlphilipp — Wed, 16 Sep 2015 07:59:22 GMT

very bad. this is a must have