topic Re: jabber displays wrong caller id on call to huntgroup in Collaboration Applications

jabber displays wrong caller id on call to huntgroup

etamminga — Sun, 17 Mar 2019 21:30:55 GMT

Hi,

We have cucm 8.6(2) with cups 8.6(4) and jabber for windows 9.0(3).

On calls that other employees make to a hunt group, the hunt group members with jabber for windows see an incorrect caller id in the call popup. Instead of the name of the actual caller and the alerting name of the hunt group the users see their own name (which doesn't add anything ;).

Is this a known defect? Is there a workaround available? If it is a defect does anyone know if it will be fixed in the next release, 9.0(4)?

Regards,

Erik

Sent from Cisco Technical Support iPad App

jabber displays wrong caller id on call to huntgroup

anthonystephenson — Mon, 30 Jul 2012 14:02:52 GMT

I'm seeing this exact same thing, not finding a way around it as of yet. Anyone seen it and had better luck?

CUCM 8.5.1 - Jabber 9.0(3) and CUPS 8.6(4)

jabber displays wrong caller id on call to huntgroup

Muhammad Maqsood Mushtaq — Tue, 31 Jul 2012 08:42:46 GMT

Hi,

This is not supported in the current release. It is on the product roadmap and a feature request (CSCtz99688) exists to track this.

Thanks,

Maqsood

jabber displays wrong caller id on call to huntgroup

Gary Underwood — Wed, 12 Dec 2012 18:41:49 GMT

Is this supported in Jabber clients 9.1.0, 9.1.1 - I am running cucm 8.6.2.22900-9 and CUPS 8.6.4.11900-1

Having same issue as described above. outside calls come in and hit hunt-group, Jabber clients in hunt-group are getting their name and DN as caller-ID.
How can I track a feature request?

Thanks,

Gary

jabber displays wrong caller id on call to huntgroup

Gary Underwood — Wed, 12 Dec 2012 20:15:33 GMT

Found feature request (CSCtz99688) in bug toolkit. It still has not been addressed and no workaround is listed.

Maqsood,

Can you give us an update as to where this fix stands?

This was picked up in 9.0(1) and here we are at 9.1(1)????

Thanks,

Gary

jabber displays wrong caller id on call to huntgroup

Muhammad Maqsood Mushtaq — Thu, 13 Dec 2012 17:15:32 GMT

Hi Gary,

This has not been comitted to any release yet and I don't know when it is going to be prioritized. If it is important for your setup, please contact your account team.

Thanks,

Maqsood

jabber displays wrong caller id on call to huntgroup

jsteinberg — Tue, 07 May 2013 20:52:18 GMT

Using Jabber 9.2.0 and CUCM 9.1.1a, it seems that Jabber doesn't even popup the incoming call toast when a call is coming inbound via a hunt group. Based on the other responses in the thread, it seems like this used to work but at some point broke.

Re: jabber displays wrong caller id on call to huntgroup

Peter van der Vlies — Tue, 15 Oct 2013 10:15:52 GMT

Upgrade to release 9.2.5. and this problem is still not solved.

Strange is that Cisco claims in the release notes that 9.2.4 no longer crashed on incoming huntgroup call.