topic Jabber client status not updating automatically in Collaboration Applications

Jabber client status not updating automatically

jbrester7 — Sun, 17 Mar 2019 21:31:47 GMT

Hello, I have one jabber client whose status goes to "Offline, On a Call" when she answers a call but after the call ends it does not change back automatically to "Available". The user has to manually change staus back to Available. This happens everytime after a call has ended and no other users have this issue.

Jabber client status not updating automatically

Muhammad Maqsood Mushtaq — Sat, 04 Aug 2012 23:22:35 GMT

This a known issue being tracked by CSCub01572. Fix will be available in 9.0(4), expected to be released next week.

Thanks,

Maqsood

Jabber client status not updating automatically

jbrester7 — Mon, 13 Aug 2012 15:04:04 GMT

Unfortunately updating the users client to 9.0.4 has not fixed this issue.

Jabber client status not updating automatically

Muhammad Maqsood Mushtaq — Mon, 13 Aug 2012 16:36:23 GMT

Hi Jessica,

I made a typing mistake in my previous response. I was meant to say "Fix will be available in MR4 that is 9.0.5". This will be released in early September. Sorry for the confusion.

Thanks,

Maqsood

Jabber client status not updating automatically

jbrester7 — Mon, 13 Aug 2012 16:45:51 GMT

Ok, thank you. I will try that release when it becomes avaialble.

Jabber client status not updating automatically

Brett Lykins — Mon, 17 Sep 2012 18:10:32 GMT

I can confirm that as of 9.0.5 this is fixed for me.

Thanks!

Re: Jabber client status not updating automatically

jbrester7 — Tue, 18 Sep 2012 13:33:31 GMT

Unfortunately the user is still having the status update issue after isntalling the 9.0.5 release.

When the user with this issue is unable to answer her extension, we then have it setup so that others in her department can see the call and answer her extension. Is it possible that this might be why the status is still showing she is on a call when she isn't?

It appears the setup explained above is not the problems. Other users are now reporting the incorrect status in 9.0.5 as well.