topic Cisco jabber for mac over fortigate vpn problem in Collaboration Applications https://community.cisco.com/t5/collaboration-applications/cisco-jabber-for-mac-over-fortigate-vpn-problem/m-p/1962101#M28893 <HTML><HEAD></HEAD><BODY><P>If you have detailed diagnostics from the Jabber Mac client, this would provide some more context to why it's displaying those errors.&nbsp; (Help &gt; Detailed Logging enabled) (Help &gt; Report a problem)</P><P></P><P>Another thing to check for would be DNS resolution of the configured servers when the Mac is VPN'd in.&nbsp; If Jabber cannot resolve the DNS name, it will not know where to connect to.</P><P></P><P>If the diagnostics are pointing towards a connectivity problem, but the firewall says it's wide open, then taking a packet capture on the Mac where Jabber is trying to register may illustrate what's going on at the network layer.</P></BODY></HTML> Fri, 29 Jun 2012 14:20:01 GMT szelenka 2012-06-29T14:20:01Z Cisco jabber for mac over fortigate vpn problem https://community.cisco.com/t5/collaboration-applications/cisco-jabber-for-mac-over-fortigate-vpn-problem/m-p/1962100#M28892 <P>Hi all,</P><P>We have installed the cisco jabber for mac successfully.Jabber client able to register locally successfully.</P><P>Calling and other features working properly. Jabber IM also working fine.</P><P>But when we try over vpn its shows error."services are missing".All the ports are open on fortigate firewall.</P> Sun, 17 Mar 2019 21:24:19 GMT https://community.cisco.com/t5/collaboration-applications/cisco-jabber-for-mac-over-fortigate-vpn-problem/m-p/1962100#M28892 sandeep.waghchoure 2019-03-17T21:24:19Z Cisco jabber for mac over fortigate vpn problem https://community.cisco.com/t5/collaboration-applications/cisco-jabber-for-mac-over-fortigate-vpn-problem/m-p/1962101#M28893 <HTML><HEAD></HEAD><BODY><P>If you have detailed diagnostics from the Jabber Mac client, this would provide some more context to why it's displaying those errors.&nbsp; (Help &gt; Detailed Logging enabled) (Help &gt; Report a problem)</P><P></P><P>Another thing to check for would be DNS resolution of the configured servers when the Mac is VPN'd in.&nbsp; If Jabber cannot resolve the DNS name, it will not know where to connect to.</P><P></P><P>If the diagnostics are pointing towards a connectivity problem, but the firewall says it's wide open, then taking a packet capture on the Mac where Jabber is trying to register may illustrate what's going on at the network layer.</P></BODY></HTML> Fri, 29 Jun 2012 14:20:01 GMT https://community.cisco.com/t5/collaboration-applications/cisco-jabber-for-mac-over-fortigate-vpn-problem/m-p/1962101#M28893 szelenka 2012-06-29T14:20:01Z