topic Jabber cannot click to dial from Outlook in Collaboration Applications

Jabber cannot click to dial from Outlook

Jacob Berger — Sun, 17 Mar 2019 21:21:50 GMT

dials from jabber OK

can't dial from outlook 2007

when click on dial the "new phone call" window opens (instead of directly dialing) and call can not be made

registry key is ok

[HKEY_CURRENT_USER\Software\IM Providers]

"DefaultIMApp"="Cisco Jabber"

Jabber cannot click to dial from Outlook

knicgabh — Wed, 06 Jun 2012 11:30:26 GMT

Hi,

It sounds like Click to X is not enabled in outlook.

Can you see the presence for the users?

Can you send some screenshots and a prt please?

Thanks,

Katie

Jabber cannot click to dial from Outlook

Jacob Berger — Wed, 06 Jun 2012 12:15:23 GMT

i checked

i can't see the presence for users from outlook

we get the the following window (ours is in hebrew so...)

Jabber cannot click to dial from Outlook

knicgabh — Wed, 06 Jun 2012 13:36:47 GMT

Hi Jacob,

That window is actually the Microsoft outlook call window.

It looks like Click to X did not install on your machine or is disabled.

Do you have CUPC or Cisco Webex client also installed on your machine?

Katie

Re: Jabber cannot click to dial from Outlook

Jacob Berger — Wed, 06 Jun 2012 14:01:34 GMT

thanks

on clients that dont work i above window

and on clicking "start call" i get an error

on clients that work ok i get the following window and call is ok

i dont have cupc or webex on the PC

Re: Jabber cannot click to dial from Outlook

knicgabh — Wed, 06 Jun 2012 14:25:13 GMT

Hi Jacob,

The second window

is a Cisco Jabber window and is working as designed.

The 1st window you sent

This is not a Cisco window, it is a Microsoft Outlook window.

This would imply that the Cisco Click to X feature is not installed on the affected machine.

Do you have many users with this issue?

Would it be possible to reinstall Jabber on this machine?

Jabber cannot click to dial from Outlook

Jacob Berger — Wed, 06 Jun 2012 14:29:12 GMT

had two with this problem

1 was corrected by jabber reinstall

on the 2nd reinstall didnt help

are there any services or registry keys i can check for?

Jabber cannot click to dial from Outlook

knicgabh — Wed, 06 Jun 2012 14:46:26 GMT

Can you gather a prt from the affected user so I can check if anything is happening in the install to stop the click to x functionality from working.

Thanks,

Katie

Jabber cannot click to dial from Outlook

Jacob Berger — Wed, 06 Jun 2012 17:13:00 GMT

prt?

Jabber cannot click to dial from Outlook

Aaron Harrison — Wed, 06 Jun 2012 17:28:26 GMT

It's Problem Report - it's under the 'Help' menu, click 'report a problem' and follow the wizard. It collects the app logs into a ZIP on your desktop that you can send us/Cisco to get it investigated.

Regards

Aaron

Re: Jabber cannot click to dial from Outlook

Jacob Berger — Wed, 06 Jun 2012 17:44:22 GMT

where should i send the prt?

Jabber cannot click to dial from Outlook

Jacob Berger — Thu, 07 Jun 2012 13:48:25 GMT

have posted you a private message with the prt

thanks

Re: Jabber cannot click to dial from Outlook

a.barsch — Fri, 08 Jun 2012 16:31:58 GMT

Hi,

we had almost the Same Problem...

try to decrease the user Account Security to Zero while you are installing Jabber...before you Need to deinstall AND reboot...

obviusly you Need full administrational rights..

Regards

Andreas

Sent from Cisco Technical Support iPad App

Jabber cannot click to dial from Outlook

Jacob Berger — Sun, 10 Jun 2012 10:59:21 GMT

Machine is Windows XP

has no account sec levels (different then WIN 7)

Thanks

Jabber cannot click to dial from Outlook

knicgabh — Tue, 12 Jun 2012 14:03:23 GMT

Hi Jacob,

I took a look at the problem report you sent on and it is still not clear why Click to X is disabled for this user.

Can you create a TAC case for this issue as it requires further investigation.

Thanking you,

Katie

Jabber cannot click to dial from Outlook

Jacob Berger — Tue, 12 Jun 2012 20:23:08 GMT

Somehow got it working

cleaned temp files and registy

and it started working

wish i knew what the problem was for future refrence.

thanks for the help/

Jabber cannot click to dial from Outlook

tjugoretz — Fri, 28 Feb 2014 01:55:41 GMT

I just had this same issue during a deployment. The fix was to go into the Phone and Modem settings on the workstation and change the 'Dial Using' parameter from Tone to Pulse. Once I changed this click to dial began working. Verified on multiple workstations.

Tested to see if it would still work if I changed the setting back to Tone, and it did, so my guess is that I just needed to make "a" change to the dialing properties in order for Outlook to start working.