topic iPhone - Cisco Jabber won't verify account in Collaboration Applications

iPhone - Cisco Jabber won't verify account

sean Riley — Sun, 17 Mar 2019 21:13:13 GMT

Installed Cisco Jabber 8.6.1.18384 on my iPhone. I followed the admin guide to set up the TCT device and line. When I try to connect I get “Unable to verify account”.

Can anyone point me in the right direction to get this working?

CUCM: 8.0(3)

CUPS: 8.6.2

iPhone - Cisco Jabber won't verify account

Maciej Karpinski — Tue, 31 Jan 2012 13:32:49 GMT

Is your IPhone connected to a wifi network that has access to your UCM servers?

iPhone - Cisco Jabber won't verify account

sean Riley — Tue, 31 Jan 2012 13:51:29 GMT

Yes, connected to our corporate wifi. I also was able to navigate to the UCM admin page via the browser on the iPhone.

iPhone - Cisco Jabber won't verify account

Maciej Karpinski — Tue, 31 Jan 2012 14:00:19 GMT

Nac you see in RTMT logs if the phone is trying to connect and if the devicename that tries to connect is the same as you have configured?

Re: iPhone - Cisco Jabber won't verify account

sean Riley — Tue, 31 Jan 2012 18:00:37 GMT

I don't see the device trying to connect in RRMT logs. I have attached the Jabber logs from the iPhone if they are of some help.

Re: iPhone - Cisco Jabber won't verify account

barry — Tue, 31 Jan 2012 19:34:10 GMT

Hi Sean

Have you rebooted your CUCM cluster after adding the dual mode for iPhone cop file?

You absolutely need to do this - even of CUCM lets you configure the device with a reboot.

HTH. Barry

Re: iPhone - Cisco Jabber won't verify account

sean Riley — Wed, 01 Feb 2012 13:47:10 GMT

Yes, restarted the CUCM servers 2 nights ago after installing the iPhone cop file. I had not done this prior to testing before hand. So to be sure, after installing the iPhone cop file and restarting the cluster, I deleted and recreated the TCT device and removed and reinstalled the app on the iPhone. Still same issue, "Unable to verify account".

Attached are some fresh log files from the iPhone this morning after reinstalling the app and trying to connect.

iPhone - Cisco Jabber won't verify account

ahmeteris81 — Thu, 02 Feb 2012 16:03:46 GMT

Hi,

I have same issue. Did you solve this problem?

Re: iPhone - Cisco Jabber won't verify account

sean Riley — Thu, 02 Feb 2012 18:11:50 GMT

I have not resolved this and plan to open a TAC case when time permits.

Re: iPhone - Cisco Jabber won't verify account

ahmeteris81 — Fri, 03 Feb 2012 07:07:31 GMT

I solved problem, change System -> Server -> "call manager name" to ip address. ı think this is a DNS problem.

iPhone - Cisco Jabber won't verify account

ikeawinterslag — Wed, 29 Feb 2012 10:24:50 GMT

Hello

Same problem here

i am able to call with Cisco Jabber, that works, but if i want to configure the Directory phone book, then i get the message : cannot verify account.

I have read all the Q and A 's for this, but seems i cannot solve that problem.

The APP is rgeat, but if i cannot access our corporate directory from the CUCM, that is a minus for me.

Somehow, it should be able to work, because i can however congifure the voicemail, that works.

On the server tab, i have put the IP adress of our CUCM server, which is also the TFTP

then i used to user and pw that are in the Enduser file of CUCM, but still, no conenction possible

the COP files for the rules are also installed, but are empty?

Any one an idea what i can do next

iPhone - Cisco Jabber won't verify account

Aaron Harrison — Wed, 29 Feb 2012 10:37:36 GMT

Hi Christian

Directory is from AD/LDAP, not from CUCM.

See the admin guide : http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPhone/8.6/JABI_BK_J29330BB_00_jabber-for-iphone-admin-guide_chapter_011.html#JABI_TK_SF6C0860_00

Aaron

iPhone - Cisco Jabber won't verify account

Leonardo Santana — Wed, 07 Mar 2012 16:46:00 GMT

I have te same problem of Sean, and dont using DNS for CUCM.

Thanks

iPhone - Cisco Jabber won't verify account

sean Riley — Wed, 07 Mar 2012 16:55:48 GMT

I opened a case with TAC several weeks ago. After several days of unsuccessful troubleshooting, they think it is a bug with our version of CallManager. We are running CUCM: 8.0(3) or 8.0.3.10000-8 to be exact. Does anyone running this version of CallManager have this working? I am working toward upgrading to 8.6(2a) and will go from there.

iPhone - Cisco Jabber won't verify account

Leonardo Santana — Wed, 07 Mar 2012 16:58:45 GMT

Im using the version 8.6.2.20000-2 and its not working.

On the IPhone appears "Unable to veiryf account"

Thanks

iPhone - Cisco Jabber won't verify account

zbyszek_85 — Sun, 25 Mar 2012 21:51:39 GMT

I also use Cisco Jabber, every call features work ok but I have a problem with setting up my directory search settings, don't matter what I put in configuration iPhone says that it is unable to verify my AD account

BR,

Zbigniew

iPhone - Cisco Jabber won't verify account

sean Riley — Wed, 28 Mar 2012 13:56:13 GMT

We finally got this working by simply setting the "Digest User" in the "Protocol Specific Information" under the TCT device. We then set the Digest Credentials under the end user and entered that under the SIP authentication on the iPhone.

Not sure why TAC could not get me to this point when I worked with them. We are still running CUCM 8.0(3).

Hi sriley,i follow your

dan lin — Thu, 17 Jul 2014 09:13:42 GMT

Hi sriley,

i follow your suggestion , but it didn't work.

Did you enable the "Enable LDAP User Authentication" and also set the "LDAP Username", "LDAP Password", "LDAP Server" in the "Specific Information" ? Or just leave them with the default setting?

Did you upload the "jabber-config.xml" in the CUCM OS TFTP server?

By the way, i am running CUCM 8.6 . The jabber voice version is 9.1.8.