topic IPhone Jabber not registering in Collaboration Applications

IPhone Jabber not registering

Leonardo Santana — Sun, 17 Mar 2019 21:15:13 GMT

Hello,

I using the jabber for IPone and i when i try to configure the Jabber on IPhone on the setup wizard, when i put the device name and the TFTP address we try to register and fail and i cannot procceed.

I install the COP File and reboot the server

I have licenses to use the Jabber

CUCM 8.6.2

IPHONE 3GS

Latest version of Cisco Jabber

I have connectivity from the iphone to the CUCM and from the CUCM to the IPhone

I tried to use the enable and disable the digest authentication but no success.

Any sugestions?

Thanks

IPhone Jabber not registering

Chris Deren — Wed, 07 Mar 2012 19:04:33 GMT

What is the name of the Device in CUCM?

Are you sure you can ping CUCM TFTP server from iPhone? Are you using WiFi?

Chris

IPhone Jabber not registering

Leonardo Santana — Thu, 08 Mar 2012 00:22:53 GMT

Hello Chris

Device Name = TCT9768

Yes i can ping, from the Iphone i can open the the cucm web page.

Thanks

IPhone Jabber not registering

Chris Deren — Thu, 08 Mar 2012 00:50:00 GMT

Take a look at the bottom of this document for some good troublehooting steps:

http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_mobile/iPhone/8_0/Cisco_Mobile_iPhone_8.x_Admin_Guide.html#wp77220

Alos, ensure there is no firewall between the wireless network and CUCM that would block the TFTP communication.

HTH,

Chris

IPhone Jabber not registering

Leonardo Santana — Thu, 08 Mar 2012 00:52:30 GMT

Hello chris there is no firewall,

On the Iphone appears this message:

"Unable to verify account"

IPhone Jabber not registering

Chris Deren — Thu, 08 Mar 2012 01:02:21 GMT

Do you have owner ID and Mobility user ID selected for the device? Is 9768 the user ID?

The only time I recall seeing this error was when in fact communication on port 69 was not opened.

Chris

IPhone Jabber not registering

Leonardo Santana — Thu, 08 Mar 2012 02:10:33 GMT

owner and mobility are not configured i will try this.

Thanks

IPhone Jabber not registering

Leonardo Santana — Fri, 09 Mar 2012 18:12:35 GMT

Hello Chris i configured this two settings and doesnt work, from this wireless network i configured one CIPC on my notebook and i can register with CUCM, i have 7921 using this wireless network.

Any sugestions?

Thanks

IPhone Jabber not registering

garethpeart — Fri, 09 Mar 2012 21:17:05 GMT

Can you post a screenshot of the device in CUCM?

Re: IPhone Jabber not registering

Matt McAuley — Sat, 10 Mar 2012 10:26:29 GMT

Did you setup the CSF and associate with the user cred?

Sent from Cisco Technical Support iPhone App

IPhone Jabber not registering

Chris Deren — Sat, 10 Mar 2012 14:59:54 GMT

Matt iPhone Jabber does not require CSF device it requires TCT device which was already covered before, please read the full thread to see it.

Chris

IPhone Jabber not registering

pkums — Wed, 14 Mar 2012 07:24:17 GMT

A common issue is that the iPhone is not able to resolve the hostname/fqdn of your CUCM server(s).

If you have your CUCM server(s) defined as hostname/fqdn instead of ip address (System > Server), the config file which the jabber client downloads from the tftp server will contain the addresses of the cucm server(s) as hostnames/fqdn. The client has to resolve those into ip addresses and often this fails as the iPhone is not configured to use the corporate dns server.

Solution :

. make sure the iPhone can resolve the hostname/fqdn of cucm server(s)

. define your cucm server(s) as ip address instead of hostname/fqdn in cucm System > Server.