topic Re: Make Presence Integration Optional? in Collaboration Applications

Make Presence Integration Optional?

mschmidtwest — Sun, 17 Mar 2019 23:24:42 GMT

Referencing the thread at Cisco Jabber phone only mode breaks outlook presence (https://communities.cisco.com/message/138454#138454) is it possible just to make presence integration optionally set by users via File > Options... > Integration? We have some customers that want to use Jabber as a softphone but Lync for IM/P. Right now Jabber always reverts the registry setting to Jabber instead of Lync and then Outlook presence is busted.

Re: Make Presence Integration Optional?

skilambi — Tue, 19 Aug 2014 18:39:51 GMT

Yes you can disable Presence light up with Jabber and use it in phone mode with Lync using a boot strap file. It was introduced in some 9.2 update

Re: Make Presence Integration Optional?

mschmidtwest — Tue, 19 Aug 2014 18:50:29 GMT

Thanks! Is that the CLICK2X=DISABLE switch referenced above? I guess I'm just wondering why not enable users to set the integration options if it's not set as part of the installer?

Re: Make Presence Integration Optional?

skilambi — Tue, 19 Aug 2014 19:52:44 GMT

Yes see here

Cisco Jabber for Windows 9.7 Installation and Configuration Guide - Install Cisco Jabber [Cisco Jabber for Windows] - Ci…

Re: Make Presence Integration Optional?

mschmidtwest — Tue, 19 Aug 2014 21:57:29 GMT

Thanks again.

I tried the command line install with this switch, but Jabber always wants to modify HKEY_CURRENT_USER\Software\IM Providers DefaultIMApp setting to itself ("Cisco Jabber"). I can try to reset it to "Lync" but Jabber insists on resetting it every time it launches. And, as such, breaks Outlook's presence integration with Lync as well as presence integration with Jabber. I'm left with zero presence info inside Outlook.

Perhaps this feature isn't yet baked in 10.5? I haven't tried it yet in 9.7 but will.

Any other ideas are most welcome.

Re: Make Presence Integration Optional?

mschmidtwest — Wed, 20 Aug 2014 12:47:44 GMT

Tested on 9.7.4 and I get the same issue. Jabber always wants to be the Default IM provider even if I use CLICK2X=DISABLE in the installation.

Re: Make Presence Integration Optional?

skilambi — Wed, 20 Aug 2014 13:28:31 GMT

Marcus

A couple of places to post your PRT. This is an invite only space. Or support forums since it focuses on troubleshooting

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