topic Webex Connect integration with UC5x0 in Collaboration Applications https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444866#M31795 <HTML><HEAD></HEAD><BODY><P>Hi just wondering if this integration is possible now with 8.6 of the UC5x0 code, if so can someone point me to me to the docs.</P><P></P><P>In the Connect cloud administration page it says the UC integration is only available for version 6.x and lower?? We are running 7.2</P><P></P><P>Thanks in advance,</P><P></P><P>Bob James</P></BODY></HTML> Wed, 27 Jun 2012 19:50:01 GMT bjames 2012-06-27T19:50:01Z Webex Connect integration with UC5x0 https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444866#M31795 <HTML><HEAD></HEAD><BODY><P>Hi just wondering if this integration is possible now with 8.6 of the UC5x0 code, if so can someone point me to me to the docs.</P><P></P><P>In the Connect cloud administration page it says the UC integration is only available for version 6.x and lower?? We are running 7.2</P><P></P><P>Thanks in advance,</P><P></P><P>Bob James</P></BODY></HTML> Wed, 27 Jun 2012 19:50:01 GMT https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444866#M31795 bjames 2012-06-27T19:50:01Z Re: Webex Connect integration with UC5x0 https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444867#M31796 <HTML><HEAD></HEAD><BODY><P>That first tab was set with the initial UC integration and that specific tap "General" will only apply for customers who deply the older version of Connect (6.x) for various reasons.&nbsp; </P><P></P><P>Use the Clusters tab to configure your CUCM servers, which does support CUCM 8.6.</P><P></P><P>Sorry for the confusion.</P></BODY></HTML> Wed, 27 Jun 2012 20:00:36 GMT https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444867#M31796 mvild 2012-06-27T20:00:36Z Re: Webex Connect integration with UC5x0 https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444868#M31797 <HTML><HEAD></HEAD><BODY><P>Yes I understand it's the client, we are running 7.2.1 Build 16886 of the client. When I open the client it says "Service not available, please contact your system administrator (me) under the Unified Communications settings hence me going to the admin portal and seeing that message.</P><P></P><P>Does something on the backend (Cisco) have to be enabled for this?</P><P></P><P>Bob James</P></BODY></HTML> Wed, 27 Jun 2012 20:01:01 GMT https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444868#M31797 bjames 2012-06-27T20:01:01Z Re: Webex Connect integration with UC5x0 https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444869#M31798 <HTML><HEAD></HEAD><BODY><P>Same message under clusters.</P><P></P><P><IMG class="jive-image-thumbnail jive-image" alt="Cluster.png" src="https://community.cisco.com/legacyfs/online/fusion/45794_Cluster.png" width="450" /></P><P></P><P>Just to be clear this is a UC5x0 system which is basically CME</P></BODY></HTML> Wed, 27 Jun 2012 20:03:36 GMT https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444869#M31798 bjames 2012-06-27T20:03:36Z Re: Webex Connect integration with UC5x0 https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444870#M31799 <HTML><HEAD></HEAD><BODY><P>That message applies to "Click to Call".&nbsp; Look below you will see the other "integration" options.&nbsp; Click to call was something that the older client version is compatible with only.</P><P></P><P>Also, use the Connect Admin guide.. all the documentation is there.&nbsp; You can easily do a search to find what you are looking for... </P><P><A class="loading active_link" href="http://www.webex.com/webexconnect/orgadmin/help/index.htm?toc.htm?18648.htm" title="http://www.webex.com/webexconnect/orgadmin/help/index.htm?toc.htm?18648.htm">http://www.webex.com/webexconnect/orgadmin/help/index.htm?toc.htm?18648.htm</A></P><P></P><P>Your OrgAdmin must be provisioned to support Unified Communications. If not, just have your Cisco account person send open a Remedy ticket to have this done.</P><P></P><P>This is what I see when I click to add a new cluster and then choose Enable Cisco UC Manager Express integration with Cisco WebEx Connect:</P><P><IMG alt="CME.png" class="jive-image-thumbnail jive-image" onclick="" src="https://community.cisco.com/legacyfs/online/fusion/45818_CME.png" width="450" /></P></BODY></HTML> Wed, 27 Jun 2012 22:28:23 GMT https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444870#M31799 mvild 2012-06-27T22:28:23Z Re: Webex Connect integration with UC5x0 https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444871#M31800 <HTML><HEAD></HEAD><BODY><P>"Your OrgAdmin must be provisioned to support Unified Communications. If not, just have your Cisco account person send open a Remedy ticket to have this done." - Bingo</P><P></P><P>I opened a ticket on this because all my settings were greyed out. </P><P></P><P>Still waiting for it to be done....</P><P></P><P></P><P>Thanks</P><P></P><P>Bob James</P></BODY></HTML> Thu, 28 Jun 2012 15:12:55 GMT https://community.cisco.com/t5/collaboration-applications/webex-connect-integration-with-uc5x0/m-p/3444871#M31800 bjames 2012-06-28T15:12:55Z