topic CWMS 2.0 Audio Access Issue in Collaboration Applications

CWMS 2.0 Audio Access Issue

jjandrade — Sun, 17 Mar 2019 23:31:59 GMT

Hi,

I have problems accessing personal conference and enter the meeting with the meeting code over the phone. I can enter the meeting code and then drops the call by pressing #.

It works if webex calls me back.

Version: 2.0.1.205.B-AE, 200 users deplyoment.

Have you followed the

Richard Simmons — Tue, 07 Oct 2014 08:41:00 GMT

Have you followed the implementation guide fully and configured the SIP trunks correctly? Check that you have got the Re-Routing Calling Search Space set

http://www.cisco.com/en/US/docs/collaboration/CWMS/2_0/Planning_Guide_chapter_0110.html

Regards,

Richard

Yes, i check it. Worked fine

jjandrade — Tue, 07 Oct 2014 12:40:30 GMT

Yes, i check it. Worked fine last week.

If it was previiously working

Richard Simmons — Tue, 07 Oct 2014 13:54:59 GMT

If it was previously working and has now stopped then i suggest you pull some logs of CUCM to see why the call is disconnecting, it may be due to a Codec miss-match.

Regards,

Richard