topic WRF to WMV conversion not starting: Initializing the Conversion Failed in Collaboration Applications

WRF to WMV conversion not starting: Initializing the Conversion Failed

andrea.basco — Mon, 18 Mar 2019 01:29:40 GMT

Hello everybody,

I have recorded a presentation session in Webex as .wrf file.

I have followed all the instructions and even made a bit of troubleshooting to start the conversion of the file to a WMV format that I can convert further to MP4.

Unfortunately, my Webex recording editor keeps on giving me the "Initializing the Conversion Failed".

I have Windows 7 and Windows media player 12.

Webex Recording Editor WBS 31 - 31.3.0.118

Webex Player WBS 31 - 31.3.0.118

Webex Recorder WBS 31 - 31.3.0.118

I need support to perform this conversion as the WRF format is not read externally.

Is there anything I can do about it? Other searches in this forum or elsewhere did not bring me to a successful result.

Converting a WebEx recording (.wrf) to Windows Media (.wmv) or Flash (.swf)

Thanks in advance

Re: WRF to WMV conversion not starting: Initializing the Conversion Failed

keglass — Mon, 21 Nov 2016 22:40:01 GMT

Andrea,

I'm sorry to hear you are having trouble converting your WebEx recordings. This topic has been discussed on the forum a number of times. If you haven't done so already, I recommend you check out these threads for more information:

Converting recorded sessions to MP4

Converting ARF to WMV and MP4 - please help!

If that doesn't help, please open up a case with WebEx technical support so our experts can help with troubleshooting.

Kelli Glass

Moderator for Cisco Customer Communities

Re: WRF to WMV conversion not starting: Initializing the Conversion Failed

andrea.basco — Tue, 22 Nov 2016 08:01:33 GMT

Kelli,

thanks for your reply.

My question is about converting from WRF to WMV and not about ARF.

I had read the mentioned Threads already but I did not find a solution for my case even trying some of the proposals.

I will try to contact the technical support: is there any specific and appropriate communication channel to follow?

Thanks,

Andrea

Re: WRF to WMV conversion not starting: Initializing the Conversion Failed

keglass — Tue, 22 Nov 2016 16:57:33 GMT

Andrea,

You just need to open up a case, and support will help you resolve the issue.

Support Tools and Resources | WebEx

Contact WebEx Technical Support | WebEx

Kelli

Re: WRF to WMV conversion not starting: Initializing the Conversion Fa

Charlie Fog — Mon, 29 Nov 2021 16:15:03 GMT

Hello,

I am experiencing this same issue. Trying to convert the WRF format to WMV using Webex Recording Editor. It throws this error, "Error: Initializing the conversion failed". What is the suggested resolution? Thanks!