topic Re: Unable to delete an older version of Cisco Spark in Collaboration Applications

Unable to delete an older version of Cisco Spark

Raymond Meza — Mon, 18 Mar 2019 01:09:14 GMT

Is there a cleanup gui to whipe clean Cisco spark from my tablet? I am trying to install the latest version and exe. says that there is an older version installed and it can't be deleted.

Re: Unable to delete an older version of Cisco Spark

rpieken80 — Wed, 01 Jun 2016 19:14:03 GMT

similar issue here on my Windows 10 install. It says it can't find the uninstall file, but it is right there.

Re: Unable to delete an older version of Cisco Spark

Raymond Meza — Wed, 01 Jun 2016 19:17:26 GMT

Thats correct, I'm running a surface pro 4 with windows 10.

Re: Unable to delete an older version of Cisco Spark

rpieken80 — Wed, 01 Jun 2016 20:49:23 GMT

Well, I tried a removal tool and it didn't do the job, so I just had to search the registry and files and folder for anything on spark and delete it. after that I could install the latest version. not what I wanted to do, but it did the trick.

Re: Unable to delete an older version of Cisco Spark

Raymond Meza — Wed, 01 Jun 2016 21:39:52 GMT

I did that also. but i guess I missed a file somewhere since there are a ton of files called spark in general.

Re: Unable to delete an older version of Cisco Spark

Raymond Meza — Wed, 01 Jun 2016 21:42:20 GMT

IE; Sparkline groups??

Re: Unable to delete an older version of Cisco Spark

rpieken80 — Wed, 01 Jun 2016 21:45:57 GMT

I did not delete any Sparkline groups. I made sure it was related to Cisco Spark. anything any question I left. The files and folders under the windows user profile I deleted as well.

Re: Unable to delete an older version of Cisco Spark

dchumbley — Tue, 14 Jun 2016 14:19:59 GMT

I'm having the same error message on Win 7 Pro. My spark version is 1.0.0.3544. Anyone find a fix for uninstalling the older version?

Re: Unable to delete an older version of Cisco Spark

nickolasjbritt — Mon, 04 Jul 2016 01:54:35 GMT

same problem, now I cannot uninstall the old version or install the new version (looking for an MSI in both cases)

tried pointing to .msi file but to no avail.

Any ideas Cisco?

Re: Unable to delete an older version of Cisco Spark

MARK DAUSCHER — Mon, 19 Sep 2016 16:33:06 GMT

I'm having this exact problem right now and I'm a bit reluctant to delete files and registry settings.

Has anyone from Cisco officially responded with a documented/tested solution?

Thanks!

Re: Unable to delete an older version of Cisco Spark

MARK DAUSCHER — Mon, 19 Sep 2016 19:52:00 GMT

I just got off the phone with TAC. bhaga@cisco.com recommended I download and run this program from MSFT that fixes problems preventing programs from being installed or removed running on Win 7, 8, 8.1 and 10

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

1. Download and click Open

2. Click Next

3. Select Uninstalling

4. Detecting Problems - Let it finish

5. Select the Program you want to uninstall - Scroll down for Cisco Spark, highlight it and select next.

6. Cisco Spark - Uninstall and cleanup? - Select Yes, try uninstall

7. Resolving Problems - Let it finish

8. Detecting additional problems - Let it finish

9. Troubleshooting has completed - Close the troubleshooter

After I did these steps I was able to uninstall Spark.

Re: Unable to delete an older version of Cisco Spark

konstantinoschiotakis — Tue, 24 Jan 2017 15:58:34 GMT

Thank you very much for this!

I had the update error issue for a long long time now and with these steps i was finally able to update spark.

Again thank you.