topic Re: WebEx recording playback for Mobile Devices? in Collaboration Applications

WebEx recording playback for Mobile Devices?

lushanthan — Tue, 26 Mar 2019 03:53:27 GMT

How can the user playback a recorded webex clip (server recording) on the mobile devices? If that feature doesn't exits, please explain about whether they are in the future road map.

Re: WebEx recording playback for Mobile Devices?

mikew11 — Mon, 12 Jan 2015 15:30:26 GMT

I am also interested in this functionality.

Mike

Re: WebEx recording playback for Mobile Devices?

mvild — Tue, 13 Jan 2015 07:07:30 GMT

Playback using the WebEx Mobile apps is on the roadmap for later this year. The first dependency is that the file format of the NBR (Network Based Recording) file format change from the proprietary to MP4. This new format is available for Collaboration Meeting Room (CMR) meeting types now and soon to be available in the Centers meeting types. However, although the functionality has not yet been developed into the Mobile app a user can still playback a downloaded MP4 file recording using their mobile device. The recording will play the audio and shared content. This is not considered 'supported' by WebEx as it does not use the mobile app to do so.

Re: WebEx recording playback for Mobile Devices?

mikew11 — Tue, 13 Jan 2015 13:49:48 GMT

Thank you Maureen for the reply!

Re: WebEx recording playback for Mobile Devices?

Eric Young — Thu, 19 Nov 2015 14:53:19 GMT

Bump on this item. Long since time to move away from proprietary codecs and file formats.

Need full portability and mobility of content, regardless of platform (HTML5???).

One idea that should be stupidly simple: when the first request arrives from a mobile device for a server-recorded file, simply convert the file server-side to MP4 and store it from that time forward for subsequent mobile requesters. Once converted, stream (or allow local download) the resulting file.

Thanks

Re: WebEx recording playback for Mobile Devices?

jeff.smith — Tue, 02 Aug 2016 17:34:43 GMT

Now mid-2016 and still no support for playback of recordings on mobile devices. Is there any hope?

Re: WebEx recording playback for Mobile Devices?

mikew11 — Tue, 02 Aug 2016 18:16:28 GMT

I share your frustration - it's is coming though - here are the latest release notes showing this will be available very very soon

https://help.webex.com/docs/DOC-6238#reference_EBB939B01B27511C5AB2C056E3E91E67

Re: WebEx recording playback for Mobile Devices?

mvild — Tue, 02 Aug 2016 19:02:33 GMT

Jeff, yes!! I am happy to to say, Yes!!!

The NBR (Network Based Recording) file format has changed from the proprietary to MP4 starting with WBS31.5. It in not dependent on the WebEx mobile app version.

Regards,

Maureen

Re: WebEx recording playback for Mobile Devices?

skilambi — Tue, 02 Aug 2016 19:08:21 GMT

Maureen

Sorry to hijack this thread but any update to this post

WebEx Mobile Feature Summary

Re: WebEx recording playback for Mobile Devices?

david31 — Fri, 05 Aug 2016 20:13:02 GMT

Hi Maureen,

I've been around and around with WebEx support people all day, both via online chat and on the phone, and I was shoked that the first 3 had no knowledge of the Aug. 4 WBS 31.5 service pack upgrade. I had to send them the WebEx July 21 email notification. And none of them understood the issue I was bringing to them of the NBR file format being changed from the proprietary to MP4 starting with WBS31.5. Pretty dismaying to say the least.

Anyway, though the WBS31.5 upgrade happened on my site, the NBR are still not playable on iPhone. I still get the same

"WebEx recording not viewable on this mobile device" page and warning as before.

Any news or words of encouragement?

Thank You.

David B.

Re: WebEx recording playback for Mobile Devices?

david31 — Tue, 09 Aug 2016 17:50:12 GMT

UPDATE

Quite contrary to what some have posted previously, the August 4 WebEx Service Pack update 31.5 does NOT change the NBR (Network Based Recording) from proprietary to MP4. After spending literally an entire day dealing with numerous WebEx tech support people, they finally informed me that the MP4 recordings feature is ONLY for CMR enabled sites. There was no mention at all of this on the 31.5 upgrade email notification sent out on July 21. It stated unequivocally that ALL CISCO WEBEX CENTERS would have MP4 enabled streamed recordings for playback on iPhones, iPads and Android devices.

After this misleading and horribly disappointing fiasco, and after years of begging by me and countless others for WebEx to make it so that their recordings could automatically playback on mobile devices, I am seeking a replacement for WebEx that I've used for over 5 years.

Best Wishes to All

David B.

Re: WebEx recording playback for Mobile Devices?

mvild — Fri, 12 Aug 2016 18:35:37 GMT

Hi David,

We apologize for this confusion and understand your frustration and disappointment. Please allow me to explain further the details about the MP4 format.

It is correct that the August 4 WebEx Service Pack update 31.5 does NOT change the NBR (Network Based Recording) from proprietary to MP4 format. That 31.5 communication was to alert users that our MP4 files are now compatible for playback on mobile devices.

Currently for MP4 based NBR, the WebEx Meeting Center host has to be assigned CMR privileges to get MP4 format. It is the CMR technology that enables MP4 format for WebEx NBR.

CMR Cloud was included at no additional charge with WebEx Meeting Center as of May 2, 2016 for customers contracts on Cisco’s SaaS subscription ordering platform. Typically, partners are moving customers to this at renewal time. However, there is a migration option that allows the customer’s contract to be moved from current billing system to the new SaaS subscription platform. The partner that sold the customer WebEx would have to initiate this process. Ordering platform migration does not impact the site’s users or the WebEx site. It is only an ordering change. Once on the SaaS Subscription platform, all hosts get CMR Cloud at no extra charge and would be provided MP4 based NBR. Since not all customers are on SaaS subscription platform, we cannot assume that everyone has CMR and MP4 capabilities.

That being said, as the WebEx Mobile Technical Marketing Engineer I have received the inquiry for a long time, and I too have been looking forward to this ability as well. My last response in the community on the subject came more from pure excitement to be able to say, “Yes, it’s here!!”. This response without the details of course was not intended to be misleading, but without including the details I see has caused you time and frustration. For that I personally apologize.

We appreciate your continued business and thank you for willingness to engage in the community. Please let me know if there is anything further that I personally can do to assist you.

Best Regards,

Maureen

Re: WebEx recording playback for Mobile Devices?

david31 — Fri, 12 Aug 2016 18:57:13 GMT

Hi Mauree,

Thank you very much for your detailed and thoughtful response.

I'm quite impressed that you took the time to do that.

Yes, I was feeling very excited to think that somehow my online classes would now be accessible for playback with mobile devices.

I use the Training Center product, and I don't know if it would allow what you have described as being allowed now for Meeting Room. Honestly, I've never fully grasped why there are some features available for Meeting Room but not for Training Center, since Training Center is a more costly and robust product.

I was determined to find a workaround that would allow me to

make my WebEx recordings playable on mobile devices, and I did come up with one, that is very time consuming to format, in the last 48hrs, but I so look forward to the day when my Training Center students and customers with mobile devices can simply click on the streaming link to a WebEx recording and have it play back. I can only imagine that many other WebEx users are clamoring for this.

Again, thank you very much for your reply.

Sincerely,

David Briscoe

www.macrobiotics.webex.com

Sent from my iPhone

Re: WebEx recording playback for Mobile Devices?

jalvis — Wed, 17 Aug 2016 17:43:26 GMT

Greetings Maureen,

I'm a new WebEx user/administrator and this is my first post. I have switched our company from Adobe Connect to the Event Center 500, mainly due to cost savings. We have a Learning Management System (LMS) that's tied to our WebEx account with over 50 webinar recordings in MP4 format.

I'm obviously interested in the ability for mobile device users to play our MP4 recordings, and didn't realize that WebEx was not supporting these devices. I currently have Service Version 31.4 and read the details regarding version 31.5, specifically, the statement below, which applies to all center types. However, I'm confused. The first sentence states that MP4 recordings are now available for playback on mobile devices, but then the second sentence states that MP4 recordings are only available for Meeting Centers that support CMR.

Mobile Streamed Recording Playback
Streamed MP4 meeting recordings are now available for playback on Apple iPhones and iPads and on Android devices. MP4 meeting recordings are available only for Meeting Center meetings that support joining from video systems (formerly referred to as “CMR Cloud meetings”). Meeting recordings in WebEx Advanced Recording Format (ARF) are not yet available for playback on mobile devices.

Could you clarify this paragraph for me? Essentially, I need to know if my MP4 recordings in Event Center will be playable on Android and iOS devices, if I switch to version 31.5.

Thanks in advance!

Kind Regards,

James Alvis

Re: WebEx recording playback for Mobile Devices?

skilambi — Wed, 17 Aug 2016 17:47:40 GMT

Maureen

But even with CMR entitlement can that function on TC/EC meetings? CMR is a MC only feature so wouldn't TC/EC be still limited by ARF format?

Re: WebEx recording playback for Mobile Devices?

kahuang — Sun, 21 Aug 2016 05:56:53 GMT

Hi James,

Thank you for using WebEx! I am the Product Manager at Cisco WebEx and responsible for the recording feature, hoping to give a simpler version of what Maureen posted see if it helps!

If your recordings are in MP4 format, they can be played back on Android and iOS devices on WebEx version 31.5 and beyond.

Currently MP4 format WebEx meeting recordings are only available in Meeting Center with CMR-Cloud enabled. MP4 format recordings are not yet available on meetings hosted in Event Center or Training Center.

I hope this clarifies your questions. Please share if you have any follow up questions.

Karen Huang

Product Manager @Cisco WebEx

Re: WebEx recording playback for Mobile Devices?

kahuang — Sun, 21 Aug 2016 05:57:43 GMT

Hi Srinivasan,

You are right that, CMR Cloud is a MC only feature at the moment. Even with CMR entitlement, MP4 recordings are not available for TC and EC meetings.

Best,

Karen Huang

Product Manager @Cisco WebEx

Re: WebEx recording playback for Mobile Devices?

skilambi — Sun, 21 Aug 2016 15:17:38 GMT

Karen

Thanks for the confirmation. I concur that we need this fixed asap and move to native MP4 recordings on all centers regardless of it being a CMR meeting since if I am not mistaken even if it's a CMR meeting I still need a standards based video end point to join to make it MP4. So if I have a CMR meeting and everyone uses webcam I am back to ARF correct?

Thanks

Srini

Re: WebEx recording playback for Mobile Devices?

skilambi — Sun, 21 Aug 2016 16:42:52 GMT

Karen

Also another follow up, my understanding is that even if it's a CMR MEETING today, you can;t really play that on mobile because it uses flash technology, I am referring to the UI which slows slide previews, speech energy bar et. So one has to convert to MP4 file and lose that native UI streamed from the cloud. Is that planned to be fixed in 9.5 client version since I see this statement in 9.5 and curious what that even means..

MP4 NBR Playback Support on Mobile

Re: WebEx recording playback for Mobile Devices?

skilambi — Sun, 21 Aug 2016 22:35:48 GMT

Thanks

Srini