Jabber 9.7 doesn't work externally with VCS x8.1

bagnolini — Sun, 17 Mar 2019 23:06:23 GMT

If I use Jabber internally everything is fine.
When I try to use Jabber externally through VCS-E and VCS-C the client doesn't login. The VCS-C and VCS-E are up and running and the traversal zone is active. Also the tunnels with CUCM and Presence are active. I can see the requests get the Presence but the user fails to authenticate.
Attached the logs capture from my laptop in both cases.

Any idea?

Re: Jabber 9.7 doesn't work externally with VCS x8.1

keglass — Mon, 14 Apr 2014 19:04:27 GMT

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco SupportCommunity (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

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topic Jabber 9.7 doesn't work externally with VCS x8.1 in Collaboration Applications

Jabber 9.7 doesn't work externally with VCS x8.1

Re: Jabber 9.7 doesn't work externally with VCS x8.1