topic Feature questions in Collaboration Applications

Feature questions

m.schilling — Mon, 18 Mar 2019 01:40:07 GMT

We recently installed our first Spark Call customer and they are asking me about 2 features and if they exist or are planned:

1. Direct transfer to voice mail: they want the ability to transfer a call from the operator directly to a users voice mail account, and not have the call ring 6 times before voice mail answers.

2. They have no CallerID with name on incoming calls. I have Intellipeer SIP trunks and the calls show a phone number, but no name. Intellipeer says that they support the name, but are only sending what Spark allows.

Thank you

Mike Schilling

mike@tec4it.com

Re: Feature questions

mh1983 — Thu, 02 Feb 2017 20:33:43 GMT

Hello,

Here are some documentation references that'll hopefully help answer your questions:

Call forward (voicemail is an option): Forward Your Phone Calls to Another Number | Cisco Cloud Collaboration Help Central

Set caller ID: https://help.webex.com/docs/DOC-4140

Hope this helps,
Marc

Re: Feature questions

m.schilling — Thu, 02 Feb 2017 21:21:18 GMT

Thanks for the response, but these don’t address what I was really asking.

I opened a support case with WebEx and they informed me that direct transfer to voice mail is not a feature, so the only option will be to have the users forward their phone to VM when they are away

The CallerID issue I am referring to is on inbound calls, the settings in the CCM portal are for outbound CiD from everything I see.

Thanks

Mike Schilling

Sr. Account Executive

TEC Communications

mjschilling@teccom.net<mailto:mjschilling@teccom.net>

(216) 298-1965