topic Cisco Mobile for iPhone & iOS 5 in Collaboration Applications

Cisco Mobile for iPhone & iOS 5

Shinnosuke Takeda — Wed, 12 Oct 2011 01:31:08 GMT

Hi all,

Will Cisco Mobile 8.1.2 support iOS 5?

Regards,

Shinnosuke Takeda

Message was edited on April 19, 2013: Lisa Marcyes from the Cisco Collaboration Community Team added community category and tags for greater ease in filtering (no change to content).

Cisco Mobile for iPhone & iOS 5

kwuhrman@cisco.com — Wed, 12 Oct 2011 18:28:29 GMT

Yes.

Cisco Mobile for iPhone & iOS 5

Shinnosuke Takeda — Thu, 13 Oct 2011 00:11:34 GMT

kwuhrman, thanks.

Cisco Mobile for iPhone & iOS 5

Chris Capasso — Thu, 13 Oct 2011 14:57:16 GMT

Hello. I upgraded to iOS 5 and am running Cisco Mobile 8.1.2.3241. Currently, I can connect to everything, but when I get an incoming call, nothing happens. I get the option to transfer call to Mobile 8 if I am currently in a call, but that is it.

Anyone else running into this? Is this a bug?

Cisco Mobile for iPhone & iOS 5

kwuhrman@cisco.com — Thu, 13 Oct 2011 16:19:47 GMT

Check your notifications settings (for iPhone, not Cisco Mobile):

Settings > Notifications > Cisco Mobile

You likely have Alert Style: None selected, switch to Banner or Alerts.

Thanks,

Karin

Re: Cisco Mobile for iPhone & iOS 5

Chris Capasso — Thu, 13 Oct 2011 16:24:40 GMT

I did have nothing set in Notifications. However, even after doing so, nothing has changed. If I have an incoming call, nothing displays on Cisco Mobile 8.1. This includes if I have the app actively up on the screen or running in the background. Basically, I do not receive incoming calls on Cisco Mobile 8.1.

Re: Cisco Mobile for iPhone & iOS 5

kwuhrman@cisco.com — Thu, 13 Oct 2011 19:25:28 GMT

I assume that you can place calls?

If yes, can you email me the logs (under troubleshooting in Cisco Mobile 😎 to kwuhrman@cisco.com

Thanks,

Karin

Re: Cisco Mobile for iPhone & iOS 5

Chris Capasso — Thu, 13 Oct 2011 19:54:21 GMT

Yes, I can place calls.

Cisco Mobile for iPhone & iOS 5

nmccaslin — Mon, 17 Oct 2011 20:22:31 GMT

I have had some mixed results but nothing very good so far. Cisco Mobile 8.1 for iOS will ring on the iPhone if the app was recently started. After just a few minutes it will not ring the iOS device and if you re-open the app it restarts like it was not open.

When it does ring it behave differently on the iPhone 4 and 4S. On the iPhone 4 there will be a short blip of a ring then it goes away and you cannot answer the call. This is regardless of whether it is a banner or alert. On the iPhone 4S it rings properly. On both devices after a short period of time they no longer ring.

Placing calls seems to have worked so other than the phone seemingly needing to register every time the app is started.

I had none of these issues on the iPhone 4 with iOS 4.2.10.

Re: Cisco Mobile for iPhone & iOS 5

Chris Capasso — Mon, 17 Oct 2011 20:25:01 GMT

After further testing, if I were to restart or rest my Mobile 8.1 in CCM User, I could place and receive calls as normal. However, there were a few times where the exact scenario described above happens.

Everything worked fine on the previous iOS release.

Cisco Mobile for iPhone & iOS 5

kwuhrman@cisco.com — Mon, 17 Oct 2011 22:19:27 GMT

Please doublecheck your native notifications settings again, it appears that these do not update consistently:

1 Tap the native iOS device Settings icon

2 Tap Notifications

3 Tap Cisco Mobile

4 Slide the toggle beside Notification Center to the ON position

5 Tap the notification style you want: “Banner” or “Alerts”.

6 To see a count of missed calls or voice messages on the Cisco Mobile icon, slide the toggle beside Badge App Icon to “ON.”

7 To hear Cisco Mobile ring while in the background, slide the toggle beside Sounds to “ON.”

8 To hear Cisco Mobile ring while the phone is locked, slide the toggle beside View in Lock Screen to “ON.”

If that doesn't fix your issues, please email me your logs from Cisco Mobile at kwuhrman@cisco.com (after enabling detailed logging).

Thanks!

Karin

Cisco Mobile for iPhone & iOS 5

it-licenses — Wed, 19 Oct 2011 19:55:40 GMT

From the testing I have done on an iPhone 4 and iPad, the app appears to function just fine, provided you had the app fully setup before the upgrade to IOS 5. The only problem I have noticed on both devices is the Apple native on-screen keyboard does not work. This is a problem when setting a the application for the first time since you can't enter passwords. Has anyone else observed this problem?

Cisco Mobile for iPhone & iOS 5

skle98narp — Fri, 21 Oct 2011 20:00:56 GMT

Yes the same problem here. iPhone4 works fine. iPhone5 Mobile8.1 cannot enter password when setting up. I tested on several phones. All of these phones were upgraded from 4. Have you found the solution?

Cisco Mobile for iPhone & iOS 5

it-licenses — Fri, 21 Oct 2011 22:00:58 GMT

We have not found a workaround/solution. I think we have to wait for Cisco to release an update to the app to fix the problem. I don't know how to go about filing a bug report. I'm hoping Cisco will see this thread and work on a fix.

Cisco Mobile for iPhone & iOS 5

it-licenses — Thu, 27 Oct 2011 17:38:30 GMT

I found the fix for this problem. Delete the Cisco Mobile app from the IOS device, redownload it from iTunes, reset the device. Everything works perfect on the app after doing this. It seems the restored data after the upgrade causes the problem.

Cisco Mobile for iPhone & iOS 5

kwuhrman@cisco.com — Fri, 28 Oct 2011 22:36:56 GMT

Another workaround is to re-enable user editing of settings.

We are working on a fix of this problem.

Cisco Mobile for iPhone & iOS 5

briandillon1 — Sat, 29 Oct 2011 01:21:41 GMT

Where do you re-enable the user and what settings do you edit? On the device or in call manager? We are having the issue with the voicemail password field being grey.

Is there an eta on the fix? Thanks!

Cisco Mobile for iPhone & iOS 5

kwuhrman@cisco.com — Tue, 01 Nov 2011 22:28:37 GMT

On Communications Manager - this is an admin setting: "Allow End User Configuration Editing"

The Admin Guide can be found here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_mobile/iPhone/8_0/Cisco_Mobile_iPhone_8.x_Admin_Guide.html#wp810478

Cisco Mobile for iPhone & iOS 5

skle98narp — Tue, 01 Nov 2011 22:36:49 GMT

Thank you. Enable user editing workaround works fine on all iOS 5.

Cisco Mobile for iPhone & iOS 5

billsheehan — Wed, 02 Nov 2011 13:55:04 GMT

The enabling "Allow End User Configuration Editing" in Call Manager works for ios5; this basically brings you back to the workaround for ios 4. Thanks!