topic Visual voicemail does not update in Collaboration Applications

Visual voicemail does not update

Luk Nicolaers — Wed, 06 Apr 2011 16:28:42 GMT

Hi,

We are deploying Webex Connect 7.0.2. and integrate it on our UC 8 system

We have an issue with the visual voicemail that is not updated. When a voicemail is received it is not indicated in the client unless you sign out and resign in or unless you toggle to deskphone mode and back to softphone mode...

We are using Unity Connection 8.0.2.40000.

We were previously working with CUPC 8.5 and did not have this issue.

Any idea?

Thanks

Luk

Re: Visual voicemail does not update

mvild — Tue, 12 Apr 2011 17:42:51 GMT

Hi Luk,

Can you please open a case and include logs in order to isolate the issue. You should not have to go through the steps that you do in order to see your voicemails.

Visual voicemail does not update

jdowney1 — Wed, 24 Aug 2011 18:35:47 GMT

Hi Luk,

Did you get a fix for this - we're having the same issue, same versions.

Thanks,

Jud

Visual voicemail does not update

Luk Nicolaers — Thu, 25 Aug 2011 08:20:31 GMT

Hi Jud,

We have this working now but I don't know what the actual fix was... suddenly during tests it started to work.

What we did was:

- upgrade CUC to 8.5.1ES16.11900-16

- upgrade WebEx connect to 7.1.1 Built 16597

So one of those should be the fix...

rgs

Luk