topic Re: WebEx Productivity Tool - Outlook Mac - Missing in Collaboration Applications

WebEx Productivity Tool - Outlook Mac - Missing

mjayshapiro — Mon, 18 Mar 2019 00:19:28 GMT

It looks like the latest update to Outlook for Mac (2011) v 14.5.2 stopped working with the productivity plugin when creating a meeting invite. Is anyone else experiencing this and if so have you found a solution? Thanks.

Re: WebEx Productivity Tool - Outlook Mac - Missing

ericwoodland01 — Thu, 02 Jul 2015 18:17:56 GMT

Same versions here and I can confirm that it is broken. Trying to find a fix before I lose my mind...

Re: WebEx Productivity Tool - Outlook Mac - Missing

mjayshapiro — Fri, 03 Jul 2015 13:08:41 GMT

I have been told by Cisco support this is a known issue and they are working on it. No eta on when an update will be issued.

Re: WebEx Productivity Tool - Outlook Mac - Missing

ericwoodland01 — Mon, 06 Jul 2015 13:12:53 GMT

Thanks for the info. I'd just like to point out that Mondays are not my strong suite Turns out (and I knew all along) that Microsoft and Cisco are not synonymous. Cisco is in fact the owner of WebEx. Sorry for any confusion I may have caused there, LoL.

Re: WebEx Productivity Tool - Outlook Mac - Missing

giovannirosato01 — Mon, 06 Jul 2015 15:47:23 GMT

major issue! same problem here - has anyone tried to downgrade Outlook?

Re: WebEx Productivity Tool - Outlook Mac - Missing

ericwoodland01 — Mon, 06 Jul 2015 18:37:16 GMT

I ended up using Time Machine to restore my Office for Mac 2011 to the pre-upgrade state.

Re: WebEx Productivity Tool - Outlook Mac - Missing

ericwoodland01 — Tue, 07 Jul 2015 01:32:42 GMT

...and even the Time Machine restore didn't fix it. Must be something stored elsewhere that a restore isn't fixing. <Looks to WebEx for the fix>

Re: WebEx Productivity Tool - Outlook Mac - Missing

allen.licitra — Tue, 07 Jul 2015 18:16:37 GMT

We need to hear back from Cisco Support ASAP on this. We have lots of Mac Users in our company upgrade MS Office and now the productivity tools don't work. I tried to restore using Time Machine but it did not work so we need an ETA on a fix or some guidance on how to restore to a working version.

Re: WebEx Productivity Tool - Outlook Mac - Missing

koeppend — Wed, 08 Jul 2015 13:49:06 GMT

My webex productivity tools just updated its self to version 2.36.13032 and this has resolved the issue.

Hope it does for everyone else...

Thanks Cisco webex productivity tool team !

Re: WebEx Productivity Tool - Outlook Mac - Missing

mjayshapiro — Wed, 08 Jul 2015 14:07:13 GMT

hi,

i was told by support that the patch would be out by the 9th. i have not received it. was there anything you did or was it just updated automatically?

Re: WebEx Productivity Tool - Outlook Mac - Missing

allen.licitra — Wed, 08 Jul 2015 16:02:10 GMT

Yes, it is working now. Thank you Cisco. I went into Preferences and it prompted me to upgrade but it may have worked taking any action. I restarted Outlook and everything was working again.

Re: WebEx Productivity Tool - Outlook Mac - Missing

ericwoodland01 — Thu, 09 Jul 2015 02:38:40 GMT

Confirmed, this is now working with the update to 2.36.13032. Thank you, Cisco/WebEx!

Re: WebEx Productivity Tool - Outlook Mac - Missing

mjayshapiro — Sun, 12 Jul 2015 12:04:08 GMT

Still not working for me.

Re: WebEx Productivity Tool - Outlook Mac - Missing

Matthew Faiello — Sun, 12 Jul 2015 17:39:11 GMT

I think the problem was with Mac Update 10.10.4.....I know personally, that is what broke my WebEx Productivity Tools....

Any update or status on 10.10.4 support for WebEx Productivity Tools....Great toolset btw....

Re: WebEx Productivity Tool - Outlook Mac - Missing

gabatac — Thu, 23 Jul 2015 00:12:16 GMT

Hi Matt,

We released a fix for this as a part of a 29.13.32 patch. What version of WebEx are you running?

Re: WebEx Productivity Tool - Outlook Mac - Missing

Matthew Faiello — Thu, 23 Jul 2015 00:19:11 GMT

Hello, It seems to be working now….after another install….however, I seem to have to Login Twice….when I start my MAC….Regardless of the setting to keep email address and remain logged-in…

Regards,

Matt

Re: WebEx Productivity Tool - Outlook Mac - Missing

suzn10036 — Fri, 31 Jul 2015 22:20:04 GMT

frustrating - it still doesn't work for me - where can i can the supposed patch? Webex Productivity Tools says it's version 11.1.30800

Re: WebEx Productivity Tool - Outlook Mac - Missing

suzn10036 — Sun, 02 Aug 2015 17:12:16 GMT

please help - reinstalled webex productivity tools for Mac and it still doesn't show up integrated into my Outlook calendar -

Re: WebEx Productivity Tool - Outlook Mac - Missing

gabatac — Tue, 04 Aug 2015 21:39:10 GMT

Hi Suzanne, based on your version number, it sounds like you are using the WebEx Meetings product (the version sold online). The fix will be coming to WebEx Meetings by 8/19.

Re: WebEx Productivity Tool - Outlook Mac - Missing

suzn10036 — Tue, 04 Aug 2015 21:49:53 GMT

That's great news - thanks for your help

Suzanne