topic No Answer Ring Duration in Collaboration Applications

No Answer Ring Duration

scooter817 — Mon, 06 Aug 2018 15:50:13 GMT

I wanted to know can someone tell me where do I go to change the number of rings that a phone rings before it goes to VM. Currently when I call a user the phone is ringing just 2 times and then going to voicemail so I want to change it globally for all the phones in the organization.

Eric

Re: No Answer Ring Duration

Kevin Li — Mon, 06 Aug 2018 15:55:43 GMT

If you want to change it globally then you will have to go to:

System > Service Parameters
For Server, select a UCM node, pub is fine since this is a cluster wide setting
For Service, select "Cisco CallManager"
Scroll down to "Clusterwide Parameters (Feature - Forward)" then under "Forward No Answer Timer" you can change that to whatever value you like. Default is 12 seconds which equates to approx. 3 rings.